ALM Nissan Newnan - Service Center

This service was poor. No trouble found, but the starting problem returned today. I went to another service provider and seem to have the problem fixed today. starting problem returned today. I went to another service provider and seem to have the problem fixed today. More

It was a great experience!!! The staff was nice and very helpful. I will continue to take my vehicles here for service. the establishment was clean and organized. Thank you Nissan of Newnan!! helpful. I will continue to take my vehicles here for service. the establishment was clean and organized. Thank you Nissan of Newnan!! More

It was the worst service experience in 5 years that I have been going to Nissan with my pathfinder. I had a 10:00am appointment and my car did not go back to the shop until 11:00am. I then waited for my have been going to Nissan with my pathfinder. I had a 10:00am appointment and my car did not go back to the shop until 11:00am. I then waited for my advisor to let me know it was complete but I had to ask and get his attention so I could get out of Nissan after waiting for 2 hours for an oil and filter check. My tires were to be rotated too but they were not rotated. It was very irritating because I was then late to pick up my kids. More

This was my first visit to Nissan at Newnan. I found it to be well organized & the employees to be friendly and professional from my arrival through my exit. to be well organized & the employees to be friendly and professional from my arrival through my exit. More

I have purchased two Nissan Frontiers from this dealership. Their service has always been excellent. Courteous service and very knowledgeable and professional. I will purchase from them again and dealership. Their service has always been excellent. Courteous service and very knowledgeable and professional. I will purchase from them again and continue to use their service. More

Multiple bad experiences with the service department. They try to scam you and make you pay double for the work that’s done on your vehicle. Trip called me Saturday to tell me it was ready to go. I c They try to scam you and make you pay double for the work that’s done on your vehicle. Trip called me Saturday to tell me it was ready to go. I called him back Saturday with no luck of getting a hold of him. I called him back and spoke to him Monday morning, he informed me it was ready to go, then later Seth called me, I did not answer, I just went to the dealership to get my truck. Seth then tried to scam me by telling me it was going to be $600-700 to get my truck back. They tried to tell me that my bumper to bumper 100K warranty on my truck didn’t cover certain parts. After I already got a call that said my truck was done. So I told them I wanted my truck back. Seth continued to tell me it was taken apart and I couldn’t get it until the next day. They truck was in the back of the parking lot ready to go. They wanted me to pay an additional $600-700 for my truck. I refused service and took my truck that day. They tried to charge me a service fee on a warranty repair. I did not pay and took my truck back. I will never own another Nissan again, this is after I already had 3 Nissan Titans in the past. More

The additional accomodations are great very convenient..Customer Service good, I really miss Melissa she made every visit so comfortable felt like family. Really miss her. convenient..Customer Service good, I really miss Melissa she made every visit so comfortable felt like family. Really miss her. More

Person at counter for work orders & payment was polite. Tech that actually did the oil change was efficient & clean. Unsure what the other 7 were for...too many people standing around my car talking about Tech that actually did the oil change was efficient & clean. Unsure what the other 7 were for...too many people standing around my car talking about it with no purpose just made me uneasy. No protective covering was put in my car when TWO different techs drove it. No communication was offered to me about my car...so why so much discussion among eight techs would be necessary confused me. Service this time was just "ok'. I was disappointed because I love that dealership More

Excellent service that was above and beyond expectation! Tripp appropriately involved a manager to assist with our unusual problem, who then involved an engineer who consulted with Nissan engineers. As stat Tripp appropriately involved a manager to assist with our unusual problem, who then involved an engineer who consulted with Nissan engineers. As stated, above and beyond! Thank you! More