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1,340 Reviews of ALM Nissan Newnan - Service Center
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August 09, 2016
Melissa is Great! I was having a terrible time with the service department, but Melissa changed my mind. She went out of her way to make sure that my car issue was take I was having a terrible time with the service department, but Melissa changed my mind. She went out of her way to make sure that my car issue was taken care of. Thank you so much Karen and Melissa! More
by ASmith
Employees Worked With
Karen, Melissa
July 16, 2016
Service Department When I visit Nissan Mr. Henderson is always on point with the information need for my vehicle thank you Mr. Henderson for all your help. When I visit Nissan Mr. Henderson is always on point with the information need for my vehicle thank you Mr. Henderson for all your help. More
by regina
Employees Worked With
Mr. Michael Henderson
May 24, 2016
amazed We'll I originally came in to get my car serviced it was in pretty bad condition but with help of young man by the name of Caleb located I was able to We'll I originally came in to get my car serviced it was in pretty bad condition but with help of young man by the name of Caleb located I was able to leave driving a 2016 can you say God is Good!! More
by trekelia burch
Employees Worked With
Caleb,joseph
March 16, 2016
Full price just isn't enough for these thieves I stopped by this dealership to purchase some parts on Tuesday, 15 March 2016. I provided my own part number and I knew the suggested retail price of I stopped by this dealership to purchase some parts on Tuesday, 15 March 2016. I provided my own part number and I knew the suggested retail price of the part that I needed (brake pedal stop light switch bumper grommet, P/N 46512-H0101) so I thought that I was prepared to get my part and head home. When I approached the parts counter I gave the part number to the young gentleman (whom I recognized from the local Autozone) and he retrieved my part. When he came back with the price my jaw nearly hit the floor. The suggested full retail price of this part was $5.79. The price that Nissan of Newnan charges for this part is $12.xx. That is some seriously high mark-up percentage wise. I was hoping for a price a bit better than retail but was prepared to pay retail if need be. There was no way I'd pay 120% over retail. This is not an isolated incident either. Their price on routine maintenance items such as oil and air filters is also grossly overinflated. Because of these pricing tactics in the parts department I can only say 'buyer beware' when dealing with them on issues that involve much greater depth of knowledge such as the actual vehicle purchase. I'd like to have a local dealership to buy my parts and possibly buy a new vehicle from but this place is embarrassingly arrogant when it comes to what they think people are going to pay. More
by fowvay
Employees Worked With
Joel Thompson; Mike Hulsey (indirectly)
March 16, 2016
Overview of Operation of Car I attempted to get instructions on the operation of the car as it relates to the Around View Monitor. The sales, maint,. folks tried to read manual, I attempted to get instructions on the operation of the car as it relates to the Around View Monitor. The sales, maint,. folks tried to read manual, but did not know how to operate. I tried to talk some of the folks and was somewhat ignored...They said some one would call me, but never got a call. I got frustrated and called the Nissian Corp...They told me yesterday that I would get a call from a factory rep. Waiting....Thanks More
by Thomas Merrifield
Employees Worked With
Service and sales
February 09, 2016
Poor customer service The service department has failed miserably. Neglectful technicians that need to have more training before this department should be called exception The service department has failed miserably. Neglectful technicians that need to have more training before this department should be called exceptional. Maintenance inspections at time of service are done incorrectly and carelessly. Have tried several times to speak with GM regarding this matter without any response. We purchased two cars from this dealership when they first opened. These will be the last two EVER purchased based on the level of customer care that we have received. More
by GoneRogue
Employees Worked With
Service department and voicemails
May 27, 2015
great customer service I was highly impressed yesterday when I brought my car in for service and Karen waited on me, she was so friendly and so helpful! I was highly impressed yesterday when I brought my car in for service and Karen waited on me, she was so friendly and so helpful! More
by Susie
Employees Worked With
Karen
May 21, 2015
customer service I went in to have my vehicle serviced and both times I went in I had the best customer service, I especially remember Karen she was so polite, and ver I went in to have my vehicle serviced and both times I went in I had the best customer service, I especially remember Karen she was so polite, and very professional, I won't go anywhere but Nissan of Newnan for my vehicle maintenance Thanks, Katherine More
by katherine1981
Employees Worked With
Karen
May 19, 2015
awesome service I always have a great experience when I bring my car in for its regular service. I drive over 30 miles to come to this dealership. I always have a great experience when I bring my car in for its regular service. I drive over 30 miles to come to this dealership. More
by SsZ's
Employees Worked With
Eddie blasingame
May 19, 2015
AMAZING!!! I cannot believe how amazing the service department is. Everyone there treats you like your family. Michael goes above and beyond what's asked and I h I cannot believe how amazing the service department is. Everyone there treats you like your family. Michael goes above and beyond what's asked and I have had a truly exceptional experience there. Thank you Nissan of Newnan and thank you Michael for every thing you do and Jacob for fixing my tire :) More
by jacque30223
Employees Worked With
michael, jacob
