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1,341 Reviews of ALM Nissan Newnan - Service Center
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September 23, 2020
This is the second time I had brought the vehicle in for the same repairs: windshield leaking, seat belt that grabs and won’t let go, and speaker crackling. Nothing has been fixed either time. The firs the same repairs: windshield leaking, seat belt that grabs and won’t let go, and speaker crackling. Nothing has been fixed either time. The first time they said they couldn’t find any of the problems. I showed them to Seth, which I would have been happy to do at any time. He said they could work on them if I came back. The second time there was a question as to what was under warranty. I sent over the extended warranty docs and a seat belt part was put on order. I was told to take a better video of the windshield leak. The one I provided wasn’t good enough. (I was never told about needing any additional warranty paperwork until I came back to check on the car after 3 hours on the second trip.) I now have a third appointment. This is really frustrating as it takes half a day each time and nothing has been fixed yet. More
by SCRPJB
Verified CustomerEmployees Worked With
Seth Matthews
September 23, 2020
Excellent Customer Service by Service Rep and team. They are always friendly and helpful to make you are taken care of during your visit! I would recommend Nissan Newnan are always friendly and helpful to make you are taken care of during your visit! I would recommend Nissan Newnan More
by JPOWELL00
Employees Worked With
Leah Calhoun, Tripp Harper, Eric Tate, Seth Matthews
September 22, 2020
What I came for was to get BCI warning light fixed and was told that it was and didn’t get a mile down the road and it came back on and continues to do so! was told that it was and didn’t get a mile down the road and it came back on and continues to do so! More
by GAYLEMOSTILLER1234
Employees Worked With
Tripp Harper
September 19, 2020
Arrived at 9:09 AM, our appointment was for 9:30 AM. Checked out at 11:50 AM. Car was out in the rain, not driven into the shelter. Has never taken taken over two hours to service (change oil and filte Checked out at 11:50 AM. Car was out in the rain, not driven into the shelter. Has never taken taken over two hours to service (change oil and filter and other checks) on the Versa. Do not know who checked us in, but it was a different person that checked us out. as the person said it got crazy for a while, so I believe there were cars placed ahead of us. More
by RMICH001
Employees Worked With
Do not remember names
September 18, 2020
Excellent work from my service advisor. Wrong tires were delivered for my car and was caught by my advisor prior to install. Delayed delivery of my car but was handled very well. delivered for my car and was caught by my advisor prior to install. Delayed delivery of my car but was handled very well. More
by MCH7HWH
Employees Worked With
Tripp Harper
September 17, 2020
I live 2miles from doravill nassian never had good service l tried to buy my car there I could not get a sales person .I made 1 phone call to Newnan and have never had a problem .you guys have been service l tried to buy my car there I could not get a sales person .I made 1 phone call to Newnan and have never had a problem .you guys have been so good to me I can't thank you enough .wonderfull service great sales people I don't mind my 80 mile drive for an oil change .best dealership ever .I tell every one looking for a car to call Nissan of newnan More
by BERRYELKE05
Employees Worked With
Nathan Hosey, Leah Calhoun, Tripp Harper, Melissa Gamboa, Scott Klein, Ela Capdevila, Eric Tate, Eric Hartzog, Seth Matthews
September 17, 2020
Tripp took real good care of me for my recall on ABS system. I had been in for routine service when Tripp set up appt to take care of recall, prepared me for length of time that it would take and he wa system. I had been in for routine service when Tripp set up appt to take care of recall, prepared me for length of time that it would take and he was exactly right. Thanks Tripp! More
by CHARRIS22
Employees Worked With
Tripp Harper
September 17, 2020
This is my favorite dealership. But yesterday they dropped the ball. I was very upset!!! Don't mess up guys! The customer service was horrible. I waited for 2 hours before I finally asked what's take dropped the ball. I was very upset!!! Don't mess up guys! The customer service was horrible. I waited for 2 hours before I finally asked what's taken so long only for them to tell me my part never came in. HORRIBLE!!! More
by LISAUDDIN25
Employees Worked With
I forgot his name. He was new
