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1,340 Reviews of ALM Nissan Newnan - Service Center
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April 02, 2018
Incompetent or sloppy? Scheduled warranty work to replace the radio unit from my 2015 Rogue. Showed up :15 min early (8:30am appointment). Left vehicle to have radio repla Scheduled warranty work to replace the radio unit from my 2015 Rogue. Showed up :15 min early (8:30am appointment). Left vehicle to have radio replaced, front power windows trouble shot and luggage rack cross bars installed. 1) the service writer told me it'd be $275 or so dollars to install the cross bars - which have two bolts for each attach point, for a total of 8 bolts AND the bars come with the torx wrench to install them, I asked if that could be right. A mechanic and I looked at the vehicle and he said that I would be charged one hour minimum of mech time to have them installed. I decided to do it myself - which I did and it took about :15 min. 2) Radio swap took until 2pm - from 8:30am until 2:00pm for a straight up radio swap. Seemed too long to me. When I finally picked up the car and drove home - the GPS/NAV didn't work. I called - which took several tries to get someone to pick up - and was told to come back. Back I went, through traffic, and waited about an hour for them to correct what they screwed up in the first place. 3) Balky front power windows "could not be dublicated". I had hoped that I could keep getting my car serviced at the dealership where we purchased it, but in light of my recent experiences there, I think not. The telephone wait times are off the chart and just TOO LONG. IMHO, This kind of sloppiness and/or incompetence comes from the top. Who ever is in charge of that dealership AND the manager of the service department have issues. Having to wait 10-15 min, or having to hang up and call back later, is crap and means you'll lose business - like mine. FWIW, Tripp Harper is a decent employee - he's doing his best, but is being screwed over by the rest of the "team" there - ie. who ever is running the service department. More
by Thomas Finnegan
Verified CustomerEmployees Worked With
Tripp Harper
April 02, 2018
Awesome team They were awesome and did everything to make sure I was completely satisfied. I had to have some work done on my car and they made sure i was put in a They were awesome and did everything to make sure I was completely satisfied. I had to have some work done on my car and they made sure i was put in a rental and that i got my car back as soon as possible. More
by Dana Elana Cole
Employees Worked With
Karen Pritchard
April 02, 2018
Good Fast Service Took my Rogue in for service and Brad was the service writer I always work with. Upon entering we had a pleasant welcoming and as I walked in, Brad ha Took my Rogue in for service and Brad was the service writer I always work with. Upon entering we had a pleasant welcoming and as I walked in, Brad had several other customers waiting. The wait is not an issue, but it proves how good of a person he is because he shows care in what is going on with your vehicle. He made sure I was Comfortable as I waited for the car. I waited in the lounge area and was prepared to spend some time there, but the staff worked on my car and I was out in no time. Brad was very courteous as always and I appreciate the team saving me some time. Spoke with a young salesman as I waited (Tim) who was also very courteous. More
by JBASKIN2140
Employees Worked With
Tim - New salesman from Missouri
April 02, 2018
Excellent Great experience as always. Do wish they had ice in the waiting area though. Very friendly people working there everyone I came in contact with gre Great experience as always. Do wish they had ice in the waiting area though. Very friendly people working there everyone I came in contact with greeted me and wanted to know If I needed anything.. More
by JJR5201
Employees Worked With
Brad Hayworth
April 02, 2018
seceral visits Nissan in Newnan has the BEST Service department. I have a Nissan for 24 years. I have seen a lot of Nissan Dealerships. Nissan in Newnan is outsta Nissan in Newnan has the BEST Service department. I have a Nissan for 24 years. I have seen a lot of Nissan Dealerships. Nissan in Newnan is outstanding! Love the people. Love the Serivice. More
by IRUSODIM
Employees Worked With
Tripp Harper, Christi Gates, Karen Pritchard
April 01, 2018
A good one. My experience with this company was a great one. I'm always treated with respect and kept ed in the loop of what's going on with my vehicle. My experience with this company was a great one. I'm always treated with respect and kept ed in the loop of what's going on with my vehicle. More
by JAMESP4
Employees Worked With
Eddie, the head mechanic., Karen Pritchard
March 30, 2018
Quick & Easy I have been a Nissan owner for 5-6 years now & I will never go anywhere else. They have the best customer service in Newnan! I have been a Nissan owner for 5-6 years now & I will never go anywhere else. They have the best customer service in Newnan! More
by MICHELLEMARLOW2
Employees Worked With
Tripp Harper
March 30, 2018
Nissan of Newnan ga Great service from trip and Eddie master mechanic. Explained everything clearly. Prompt service. I will go there again if I Am in need of a repair Great service from trip and Eddie master mechanic. Explained everything clearly. Prompt service. I will go there again if I Am in need of a repair More
by LASSIGS
Employees Worked With
Tripp Harper
March 29, 2018
Great My time at Nissan of Newnan was great I arise at my appointment at 11pm and I was out at 12:30. I was pleased with my service and the speed. Thanks My time at Nissan of Newnan was great I arise at my appointment at 11pm and I was out at 12:30. I was pleased with my service and the speed. Thanks More
by JACKSONTIFFANY064
Employees Worked With
Karen Pritchard
March 29, 2018
Transmission replaced. Service was great! My agent was Christi Gates of Nissan Of Newnan. She was very knowledgeable, kind, and took a great interest in the well-being of me and my vehicle. Sh My agent was Christi Gates of Nissan Of Newnan. She was very knowledgeable, kind, and took a great interest in the well-being of me and my vehicle. She also made sure that I was able to have a rental vehicle while mine was being serviced. My car now has a new transmission and is running well. More
by VERNAYSOPRANO
Employees Worked With
Christi Gates
