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1,340 Reviews of ALM Nissan Newnan - Service Center
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April 17, 2018
Exceptional Customer Service I just love interacting with the staff at Nissan of Newnan. Everyone there makes me feel like I am a valued customer. Karen and Brad in the Service De I just love interacting with the staff at Nissan of Newnan. Everyone there makes me feel like I am a valued customer. Karen and Brad in the Service Department made my last visit a pleasurable experience. More
by Pelatyah3190
Verified CustomerEmployees Worked With
Brad Hayworth, Karen Pritchard
April 17, 2018
Excellent As always excellent service when dealing with such positive and help individuals. Hassle free and super fast service. Wonderful service performed on m As always excellent service when dealing with such positive and help individuals. Hassle free and super fast service. Wonderful service performed on my vehicle. Thanks Nissan of Newnan! More
by LATERRIARHODES713
Employees Worked With
Christopher Dean, Kevin Davis, Karen Pritchard
April 14, 2018
Bad service from Nissan of Newnan My advisor was great but service all around was disappointing! In 2017, I bought my 04 nissan maxima to Nissan Of Newnan to have a diagnostic test ran My advisor was great but service all around was disappointing! In 2017, I bought my 04 nissan maxima to Nissan Of Newnan to have a diagnostic test ran because of performance issues with power. When I bought it a few days earlier, it would not accelerate as it should have and would decelerate on the expressway as I went up hills, I couldn't go over 55. After review from former technician employee #981, I was informed that I needed both catalytic converters replaced as they were the reason for my power loss. After replacing one of the cats, the car ran 50% better but due to financial issues I was not able to replace the second. I had the car towed (couldn't drive it without a clutch) in March of 2018 to Nissan Of Newnan to get serviced by my tech #981 only to be informed that he was no longer with the company. I was paired with tech "Master Tech" Dustin Thompson and advisor Brad Hayworth for a replacement of a clutch as well as the other catalytic converter. After the initial diagnostic test, I was "STRONGLY recommeded" by service advisor Brad Hayworth as well as tech Dustin Thompson that BOTH cats were fine and needed not to be replaced. I'm familiar with cars and knew a bad cat doesn't become a good one so after discussing a little more in depth over the phone about the issue, I was persuaded that the clutch would restore power so I opted to have the additional recommended work my advisor and tech said needed to be done to my car with the money that was for the last catalytic converter. After I recieved the car back, it ran the same way performance wise as when I brought it in. It still decelerated going up hills and had no go power when in any of the 6 gears. I took it back and tried to show the manager of the service department my 2017 invoice about the bad cat addressed from tech #981 but he would not look at it. I was given a free diagnostic check in which the tech Dustin Thompson told me when I took him on a drive that, " with 87,000 miles in the motor your car won't reach 100 that fast." I didn't agree and neither did my father after taking a ride with me. We came back to the dealership. The advisor also relayed that my car was one of the best running out of all he had seen which I could not believe. Being a 6 cylinder I should be able to accelerate with ease. I own a 93 Honda accord with over 400,000 miles on it and it could beat my Maxima so I knew something wasn't right and persisted on having it solved. While waiting in the service department, I found 2 YouTube videos of the same car, 04 nissan maxima 6 speed manual, having the same issues of a clogged converter. Our cars sounded exactly alike and ran identical to each other. There were no add-ons with the vehicle in the video and neither are there any on mine. Upon showing the service advisor the video, the tech Dustin Thompson, FINALLY ran a computerized view on my cats only to confirm that the cat I wanted to replace and indicated that it should be from the service prior was indeed bad and would need replacing eventually. This already knew that. Instead of offering to help with the cost since I no longer had the funds resolve the issues but did initially, they told me it would be $1,100 to replace the other cat which is total bs to me. The clutch and all related components totaled $2,425.54. The remaining amount was recommended work. I feel as if the "Master Tech" Dustin Thompson was not as knowledgeable of his craft even with physical evidence pointing to the issue at hand and that the Nissan Of Newnan failed to deliver quality service. Had the computerized view of the catalytic converters been ran BEFORE I would not be having the same issues i requested to be fixed in the initial visit and something should be done about it. More
by Sherriunte' Colton
Employees Worked With
Master Technician Dustin Thompson , Brad Hayworth
April 13, 2018
Love the people 👍👍👍👍👍 Trip is awesome, he always takes good care of us and our 2017 Nissan! Great job !!! Looking forward to the nex one! Enjoy my visit. Trip is awesome, he always takes good care of us and our 2017 Nissan! Great job !!! Looking forward to the nex one! Enjoy my visit. More
by LWIGHT8
Employees Worked With
Everyone are friendly ????, Tripp Harper
April 13, 2018
Wonderful Experience I highly recommend Nissan of Newnan. I like the way they make you feel from the time you walk through the door and up until you leave. My salesman Ri I highly recommend Nissan of Newnan. I like the way they make you feel from the time you walk through the door and up until you leave. My salesman Ricky Simpson is just wonderful. I will definitely be coming back hete in the near future for my next purchase as well as javing my vehicle serviced here. More
by KARENJOHNSON42
Employees Worked With
Ricky Simpson, Christi Gates
April 12, 2018
Satisfying experience Always prompt with you're entering the facility. Service personnel are very caring and pleasant concerning your needs. Safe clean environment. I alway Always prompt with you're entering the facility. Service personnel are very caring and pleasant concerning your needs. Safe clean environment. I always enjoy my routine visits. More
by RGARDNER9224
Employees Worked With
Alfred Lovelace
April 11, 2018
Car repair Nissan of Newnan has far exceeded my expectations. They have a friendly and knowledgeable staff that definitely have your best interests in mind. Gr Nissan of Newnan has far exceeded my expectations. They have a friendly and knowledgeable staff that definitely have your best interests in mind. Great quality work without trying to sell unnecessary maintenance. More
by Techop011
Employees Worked With
Tripp Harper
April 11, 2018
Great service department . Service rep. Brad was very knowledgable and keep me updated several times while i was there. Excellent coffee machine as well. Overall great. . Service rep. Brad was very knowledgable and keep me updated several times while i was there. Excellent coffee machine as well. Overall great. More
by BC51589
Employees Worked With
Brad Hayworth
April 10, 2018
Above and Beyond Christi Gates has the absolute best customer service I’ve ever experienced. She made me feel comfortable and safe leaving my car there. Which is no sm Christi Gates has the absolute best customer service I’ve ever experienced. She made me feel comfortable and safe leaving my car there. Which is no small feat, I love my car! I used to dread getting my car serviced but she makes it so pleasant and friendly that now I don’t mind at all! Christi goes out of her way to make sure I have an excellent experience every time I go get my car serviced. I would highly, HIGHLY recommend her to anyone. I could not be more pleased with the customer service I have received. More
by MADI
Employees Worked With
Christi Gates
April 10, 2018
Tripp was Fantastic I drive an hour to get my car serviced because the staff is superb, friendly and knowledgeable. They always keep you informed step by step. I drive an hour to get my car serviced because the staff is superb, friendly and knowledgeable. They always keep you informed step by step. More
by LECARTY
Employees Worked With
Tripp Harper
