Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,341 Reviews of ALM Nissan Newnan - Service Center
Sort by
November 02, 2020
Great service and quick service. My time in the waiting area was relaxing as well. Service advisor took time to show me features on my vehicle I was uncertain about. EXCELLENT!!! area was relaxing as well. Service advisor took time to show me features on my vehicle I was uncertain about. EXCELLENT!!! More
by PWJ39
Verified CustomerEmployees Worked With
Joshua Johnson, Lamarcus Tenny
October 29, 2020
I arrived at Nissan to have my car serviced an hour before my appointment. The service consultant (Josh Johnson) greeted me immediately upon exiting my vehicle. Mr. Johnson was not my appointed service before my appointment. The service consultant (Josh Johnson) greeted me immediately upon exiting my vehicle. Mr. Johnson was not my appointed service consultant but took my information and got me checked in for the service consultant that made my appointment. My service consultant (Tripp Harper) arrived at his appointed time and immediately came to give me an update regarding my vehicle. Mr. Harper kept me updated on how the service was progressing and came to let me know when the service was completed. I got prompt and friendly service that was good quality and value for my money. More
by pmg
Employees Worked With
Josh Johnson. , Tripp Harper
October 28, 2020
Service dept took long but fixed the problem. Service advisor, Tripp Happer, always goes above and beyond for us! If he leaves we leave with him. advisor, Tripp Happer, always goes above and beyond for us! If he leaves we leave with him. More
by MADMAK3
Employees Worked With
Tripp Harper
October 27, 2020
Not happy with service department; brought in car for warranty work. Car was there 4 days, poor communication (finially had to go to the dealership to find out what was going on) was told (electric car warranty work. Car was there 4 days, poor communication (finially had to go to the dealership to find out what was going on) was told (electric car main battery) battery capacity loss was normal and not covered under warranty. Called Nissan consumer folks, they weren’t helpful, but did suggest a second opinion at a different dealership. I was only there an hour and was told that the battery would be covered under warranty. More
by DMB366
Employees Worked With
Tripp Harper
October 23, 2020
Excellent service. Tripp was very knowledgeable and keep me updated. My car was ready before promised date. I will always choose Nissan in Newnan, GA. me updated. My car was ready before promised date. I will always choose Nissan in Newnan, GA. More
by KATHY.SCARBROUGH
Employees Worked With
Tripp Harper
October 23, 2020
Did not communicate for 2 days on car status, couldnt get right person on phone. Not good followup, need to call keep informed daily. Not done right person on phone. Not good followup, need to call keep informed daily. Not done More
by DRISRAELPRINCE
Employees Worked With
Tripp Harper
October 20, 2020
I have a 2019 Infiniti QX60 (with only 15,000 miles)and I normally go to Gwinnett Infiniti where I purchased the car for my service but had to much going on and decided to go to Nissan of Newnan which is jus normally go to Gwinnett Infiniti where I purchased the car for my service but had to much going on and decided to go to Nissan of Newnan which is just a few miles from me. Infiniti sends me reports every month showing the "health" of my car and what, if anything, needs to be checked. When Nissan did my oil change they gave me a list of things they thought should be done which would have cost hundreds of extra dollars, I declined of course. From now on I'll just drive the extra 60 miles. Apparently, they are not longer doing the complimentary car washes either. More
by REGINABARNETT
Employees Worked With
Leah Calhoun, Tripp Harper, Melissa Gamboa, Eric Tate, Seth Matthews
October 16, 2020
Had to get down to the point of almost leaving before the manger overheard our conversation. The young kid working the desk was not going to pursue any further action on the car. It should have not gotten th manger overheard our conversation. The young kid working the desk was not going to pursue any further action on the car. It should have not gotten this far, a manager should not have had to step in and ask if the lead technician could go ride and check out the car. I had already asked the young kid at the desk to do the same thing. And was told no-one was available, I would have to leave the car for another day. Also the young kid did not have the correct phone number to contact me and let the car sit for several days, he failed to check the phone number on file. Still up in the air if I will ever come back to this dealership. More
by TMREDWINE
Employees Worked With
Seth Matthews, Najalee Johnson
