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1,340 Reviews of ALM Nissan Newnan - Service Center
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March 08, 2024
March 7 2024 I dropped my truck off at the service department for a oil change and tire rotation and some wiper blades…they was done with my vehicle pretty fast and I greatly appreciate that thank to department for a oil change and tire rotation and some wiper blades…they was done with my vehicle pretty fast and I greatly appreciate that thank to Trip and Taylor for taking care of me…I can’t thank yall enough service was awesome More
by Mississippi
Employees Worked With
Taylor, Tripp Harper
January 04, 2024
Spent several hours today trying to get anyone at this dealership to answer the phone with Zero luck. I found out that they have some call center that answers all inbound calls made to the business. I mad dealership to answer the phone with Zero luck. I found out that they have some call center that answers all inbound calls made to the business. I made at least 20 separate calls in and spent dozens of minutes on hold no matter which department I asked to be transferred to; usually after 15 or 20 minutes their system would transfer me to voicemail and every time the mailbox was full! What a terrible way to run a business! Based on this experience, I will never buy a vehicle here and will recommend to all of my friends and family that they avoid this dealership at all costs. Absolutely atrocious customer service and communications experience! More
by Putts
Employees Worked With
Eric Hartzog
September 02, 2023
I live about 3 hours away and had a Dr. appointment, unfortunately according to the diagnosis my transmission went out. My initial advisor was Tony......so unprofessional, after my car was appointment, unfortunately according to the diagnosis my transmission went out. My initial advisor was Tony......so unprofessional, after my car was taken in I never heard back from him in reference to what was wrong or anything...fortunately the Manager Tripp took care of everything including my rental. When I went back to get vehicle Ms. Riley was super sweet to keep me informed on how much longer I would be waiting on it, and if I needed anything else to let her know. To the weekend crew ....Great team More
by r.mathews41
Employees Worked With
Tripp Harper
June 28, 2022
To our 2022 Nissan Frontier in for warranty repair on cameras. 8000 miles. They set me up with a rental which is normal but the lady doing the rentals has the worse attitude and was very rude to me and t cameras. 8000 miles. They set me up with a rental which is normal but the lady doing the rentals has the worse attitude and was very rude to me and talked on the phone while we were doing business not to mention talking about other employees in front of me. She doesn’t need to be in customer service More
by BILLYHAND41613
Employees Worked With
Norman Davis, Tripp Harper
June 27, 2022
Excellent service, excellent attitude and knowledge. Extremely pleased with the overall quality and experience that I have received. The facilities are very clean Extremely pleased with the overall quality and experience that I have received. The facilities are very clean More
by kyle1980uga
Verified CustomerEmployees Worked With
Taylor
April 14, 2022
Great place. Love the people there. Hector is the best. He lets me know what is needed for my car. Little on the pricey side for me, but I would rather it be the Love the people there. Hector is the best. He lets me know what is needed for my car. Little on the pricey side for me, but I would rather it be the dealership then someone who may do damage to the car. I know with you I get the best. More
by Cheryl
Employees Worked With
Hector, Norman Davis, Tripp Harper
November 16, 2021
I took my 2017 Nissan Maxima for a factory recall along with an oil change & tire rotation. They did not have the parts to comply with the factory recall & it has been a month with no update. I am also mis with an oil change & tire rotation. They did not have the parts to comply with the factory recall & it has been a month with no update. I am also missing (2) lugs nuts from the right front tire. So unfortunately no one seems to pay attention to detail. I made several calls to my advisor with request to call me back to discuss the matter & still have never received a return call. Since this service department is too busy to return calls & can't seem to return my car in the same condition as I left it they have lost my business with the exception they are going to have to replace the missing lug nuts & I will have another Nissan dealership take care of the factory recall !!!!! More
by merit737
Employees Worked With
Tripp Harper, Eric Hartzog
