ALM Marietta

On some occasions when I've had to deal with a salespersons or used car sales representatives i always ended up upset or with the feeling that they wanted to scam me, this time i think it was the salespersons or used car sales representatives i always ended up upset or with the feeling that they wanted to scam me, this time i think it was the opposite, a lot of transparency and kindness More

My partner and i are looking for a perfect car to replace the one we have that is already somewhat worn out, it's very comforting to still find places where they treat you well the one we have that is already somewhat worn out, it's very comforting to still find places where they treat you well More

I had an extraordinary interaction with the customer service team They were unimaginably kindness, they gave me all the information i requested, also, the data they given was spot on service team They were unimaginably kindness, they gave me all the information i requested, also, the data they given was spot on More

I recently had the pleasure of purchasing an Audi Q5 through my insurance auto buying club, from the moment I called, Lou was incredibly helpful and responsive. When I arrived at the dealership, the ve through my insurance auto buying club, from the moment I called, Lou was incredibly helpful and responsive. When I arrived at the dealership, the vehicle was already waiting for me out front, which was a fantastic touch. The process was smooth and transparent, ensuring that I felt comfortable every step of the way. Thank you for making my car-buying experience so enjoyable! More

Lou was great, helpful and patient despite my credit issues. The Finance team went out their way to make my purchase happen. I'm very pleased with my new car. issues. The Finance team went out their way to make my purchase happen. I'm very pleased with my new car. More

When you are served in such a cordial and special way, the taste in the mouth, the impression, that remains with the client is unique, good customer service and total efficiency the taste in the mouth, the impression, that remains with the client is unique, good customer service and total efficiency More

A few days ago i began my search for a used car that is in good condition like new, searching through the information available on internet, i came across this establishment and i had a wonderful surprise, in good condition like new, searching through the information available on internet, i came across this establishment and i had a wonderful surprise, not only because of the extensive, detailed and useful information that they professionally provided me with, which will help clarify all my doubts when it comes to making the right decision about a car More

I must say that up until now, their support has been nothing short of exceptional, tackling my inquires and questions with diligence and taking into account my tastes, very courteous service, and all th nothing short of exceptional, tackling my inquires and questions with diligence and taking into account my tastes, very courteous service, and all the peoples working on too More

BUYER PLEASE BEWARE. Well...I wasn't going to do this, but I feel an overwhelming obligation to ALERT the public. I'm an inspirational author and I write about treating p Well...I wasn't going to do this, but I feel an overwhelming obligation to ALERT the public. I'm an inspirational author and I write about treating people with respect. THAT didn't happen at ALM. My husband had waited many years to get a new (used 2022) truck, and unfortunately we chose ALM Marietta. After an attempt to charge us $2K for a "Ford Certified Inspection" (I got it somewhat reduced), we trusted that this inspection would HAVE ACTUALLY OCCURRED. (Yes, we shouldn't have relied on a "certified" inspection we'd paid for, but we trusted...) But, when we got the purchased vehicle home, we found SEVERE RUST underneath, as well as other MAJOR signs of corrosion. When we brought it back after one day (relying on what we thought was a 5-day "return" policy), we were told that it is actually an EXCHANGE policy and that this vehicle is OURS now, and they wouldn't take it back unless we bought a different truck from them. They viewed the rust and admitted 100% that there was a discrepancy in the "inspection." They worked with us on a different deal (boldly attempting to add the charge for the same non-existent Ford inspection). After we signed the "deal," the finance manager reached out to shake my hand. Out of courtesy, I shook it while explaining that we were NOT satisfied customers and I felt that we had been defrauded. He AGREED that the inspection was not correct and he would be "speaking to them" about it. My husband had already filled the gas tank on the rusted vehicle we returned ($70) and we handed them the receipt. They didn't refund it and have refused to return my calls about it. Trust me, it's not the $70 here...it's the principle! I even waited to see if they were going to respond before posting this review...they did not. This will be the most expensive $70 ALM has ever ignored because again, it's the principle! DIShonest, DISgusting, DISappointing, DISastrous, DISrespectful employees who DISappear after the sale. I'm only sorry I had to give this one star to post it; they don't even deserve that. PS The man who helped us with the 2nd truck purchase actually asked my husband to take a photo of him with the truck, and then asked for my husband's phone to send that photo to himself. WHAT HE ACTUALLY DID INSTEAD WAS GIVE HIMSELF A FIVE STAR GOOGLE REVIEW UNDER MY HUSBAND'S NAME! UNREAL!!!! Check Google Review for photos of what their inspection indicated was thoroughly inspected! No mention of rust or corrosion...just a checkmark that it passed! More