ALM Kia South - Service Center

I’ve had many serious issues in the past with this dealership. So I stopped going there. Kia sent me a notice about a recall. I made a service appointment to have this taken care of. When I arrived dealership. So I stopped going there. Kia sent me a notice about a recall. I made a service appointment to have this taken care of. When I arrived I spoke to Juan, the new service manager. I expressed my disappointment and informed him of the issues I’ve faced in the past. He expressed his sincere concern and apologies and let me know he was new and wanted to make a difference. He gave me his word he would make things right and that he would be there for me if I needed anything. Juan, kept his word!! He took care of everything personally. He made sure not only the recall was taken care of, but the other issues I had too. I can’t thank Juan enough for his customer service and for making me feel like I can finally have some confidence in ALM Kia South’s service department. I even informed the new General Manager with how pleased I was with Juan’s service. It looks like ALM Kia South is finally taking the steps to truly be not just a great dealership, but to also represent the KIA brand. Thank You again Juan!! More

Excellent Customer care and support team vehicle care washed and vacuumed text messages when vehicle was compleod washed and vacuumed text messages when vehicle was compleod More

I had a great experience at ALM Kia! The staff was professional, friendly, and made sure everything was handled smoothly from start to finish. They kept me informed throughout the proces The staff was professional, friendly, and made sure everything was handled smoothly from start to finish. They kept me informed throughout the process and answered all my questions with patience and clarity. More

Excellent Customer care team great discount on service vehicle was washed and vacuumed communication was great vehicle was washed and vacuumed communication was great More

Service was excellent Service was excellent Service was excellent Service was excellent Service was excellent excellent Service was excellent Service was excellent More

Service was quick and easy. Service operator was quick and efficient. I got an oil change Service operator was quick and efficient. I got an oil change More

The service provider was courteous and professional. The wait time was awesome. Great service provided. ALM exceeded all of my expectations. Thank you for a job well done! Jackquline Smith The wait time was awesome. Great service provided. ALM exceeded all of my expectations. Thank you for a job well done! Jackquline Smith More

The service agent was courteous and prompt on my arrival My vehicle sat completed for almost 40 mins before I was brought paperwork to leave. I could see it parked ready to go. I'm also disappointed My vehicle sat completed for almost 40 mins before I was brought paperwork to leave. I could see it parked ready to go. I'm also disappointed the service department apparently does not top off fluids (washer fluid) More

Good and thanks, better than the past, service has truly inprove, ,the tires was car👍 inprove, ,the tires was car👍 More

My last walk in appointment was an excellent experience. The process offered many options for maintenance which allowed for maximum efficiency. The process offered many options for maintenance which allowed for maximum efficiency. More