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ALM Kennesaw
Kennesaw, GA
929 Reviews
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March 05, 2023
I saw a used 2018 Tesla Model X for sale snd called the dealership. I was referred to Bill who I engaged in the purchase. As I do not live in GA I would be relying on honesty and integrity in the process. dealership. I was referred to Bill who I engaged in the purchase. As I do not live in GA I would be relying on honesty and integrity in the process. Bill seemed nice enough and I told him I already got pre-Approved for the car and submitted this pre-approval to their dealership online. Bill then told he would pull the vehicle into the shop for an inspection and to confirm it had the tow package I needed. He was fully aware of my intent to purchase. He then told me that while he was testing the vehicle it was pulling right and he assured he would have this corrected by their shop prior to finalizing my purchase and he would get back to me later in the day to confirm the steering issue will be addressed. I waited a day and didn’t hear back. When I called after not hearing back for 24 hours he said that someone “just put a deposit on the vehicle”???? We were already engaged in a transaction and I was prepared to purchase the prior day but was held up, by Bill, so he could address the steering issue. Really hope, for your customers’ sakes, this is not par-for-the-course on how you conduct business. Really odd considering I was prepared to spend almost $60k for the purchase and I seemed to be unimportant to them. Very unfortunate experience. More
by francanton
Employees Worked With
Bill the Luxury Car Rep?
December 30, 2022
Our brother in law recommended ALM. We got there and in no time the purchase was complete, the car was shining and we were on the way back home. It was a pleasant experience. Jim provid We got there and in no time the purchase was complete, the car was shining and we were on the way back home. It was a pleasant experience. Jim provided Excellent customer service. He was very professional and helpful. Thank you Jim! More
by Jacinthbarber
Employees Worked With
Jim Byrn
November 09, 2022
DO NOT BUY FROM THIS DEALERSHIP! !’ Untrustworthy- sold me a Mercedes 4/22 and still in the shop for repairs on 11/8/22. I have been through 4 rental cars in the mean time. When I !’ Untrustworthy- sold me a Mercedes 4/22 and still in the shop for repairs on 11/8/22. I have been through 4 rental cars in the mean time. When I called the dealership to tell them the car had to be flat bedded twice in less than 30 days due to a malfunction of the car, I was told, “That is not our problem now, it is a Mercedes Benz issue. The car sat on their lot for a long time without being sold. I was told it was in perfect running condition. And it had less than 6,000 miles on it!! Want proof? Call Justin at the MB dealership in Pittsburgh. Ask him about the 2017 350e that has been in the shop for over 6 months now. This dealership is ALWFUL!!!’ More
by Bkilinsky
Employees Worked With
They were all terrible and refused to talk with me or call me back. I am still waiting for the electric charger I was promised., Shawn Pittman, ALM ADMIN, Customer Service, Paul Singh
November 07, 2022
Andy exceeded my expectations. When I arrived he had the car I was looking at online already pulled up for a test drive. I told him my goal payment amount and we got within $26. I When I arrived he had the car I was looking at online already pulled up for a test drive. I told him my goal payment amount and we got within $26. I will recommend him to anybody looking for a car. This is my second purchase from ALM and you guys have a customer for life . More
by smolock
Employees Worked With
Raven Ratliffe, Andy Sodipo, ALM ADMIN, Customer Service
September 30, 2022
Bill Hicks is kind, patient and thorough. He made our car buying experience a smooth transition. Even when we needed the dealership to help us with a minor car fix, Bill represented us and ov He made our car buying experience a smooth transition. Even when we needed the dealership to help us with a minor car fix, Bill represented us and overstood our argument so we could receive the best care possible. He went above and beyond in helping us resolve any issues. We will refer our friends and family;)) Thanks again Bill!! ❤️ More
by Patrece Paul
Employees Worked With
Bill Hicks
September 28, 2022
Worked with Andy Sopido (salesman). From my previous experience, buying a used car had always been such a stressful task. Not so with Andy. From beginning to end he was very plesent From my previous experience, buying a used car had always been such a stressful task. Not so with Andy. From beginning to end he was very plesent to work with. Went above and beyond to make sure my needs and concerns were addressed. I highly recommend this dealership and most of all Andy. If your looking for a used car go see this man. I believe him to be customer focused, kind, helpful, and honest. More
by halmorgan
Employees Worked With
Jeremy in the service department , Andy Sodipo
September 14, 2022
Very disappointed. Should have been a breeze. I have excellent credit and no trade in. I was not happy with the hidden fees but was assured the "Motor Trend" rating Should have been a breeze. I have excellent credit and no trade in. I was not happy with the hidden fees but was assured the "Motor Trend" rating meant a complete recondition. They sent me home with a bum headlight, cruise not working and a few other items No big deal I took it back (1 hr each way) they kept it for 2 days and fixed the items. They had given me a promise to repair a large scratch in the back. I brought the car back to fix it (again 1 hr there and 1 hr back) I just got the car back and it looks worse than when i dropped it off! I had been shown a video which showed their work and let me just say it didn't look like the video at all. I have had the car for a month and still do not have my 2nd set of keys which I was told were in the mail multiple times. The car i purchased is very hard to find or I would have walked out the door . Just extremely disappointed and would not purchase from this location in the future More
by heywardyoung
Employees Worked With
Trent Driver
September 07, 2022
Mr. Andy was absolutely amazing and very professional! He went above and beyond to ensure I was able to drive off the lot with car I wanted. I look forward to working with him in the future when it’s time to went above and beyond to ensure I was able to drive off the lot with car I wanted. I look forward to working with him in the future when it’s time to buy my future luxury car! More
by Jahnisha Robertson
Employees Worked With
Andy Sodipo
July 30, 2022
ALM Kennesaw is an amazing dealer. After getting turned around at other dealerships, Andy worked with me to find the right vehicle for our family and went above and beyond the typical After getting turned around at other dealerships, Andy worked with me to find the right vehicle for our family and went above and beyond the typical customer service experience! Bravo Zulu guys, thank you! More
by Andres E.
Employees Worked With
Robert, Andy Sodipo
