ALM Hyundai West - Service Center

I took my car in for repair in August didn’t get my car back for 3 weeks . There was always an excuse. When I Did Get it back not even 30 minutes later my husband had to return it cause the check engine l back for 3 weeks . There was always an excuse. When I Did Get it back not even 30 minutes later my husband had to return it cause the check engine light came right back on. He had to get upset in order to get a vehicle to get back home. And now it’s be another 2 weeks and I was told it would be ready on Thursday or Friday Thursday has come and now it Friday I had to call and ask about my car. Just to be told that it should be ready on Tuesday or Wednesday. This is not acceptable do to we weren’t even able to see our good byes to our Aunt and now she is gone and we are going to her funeral next weekend. But you all are telling me I can’t take your loaner car out of town and I don’t feel like I should have to go and rent a car , if my car isn’t ready!! So come Tuesday my car isn’t fix I will be up there to talk to the owner . This is not acceptable at all. More

Service was good. Atmosphere nice. Refreshment bar satisfactory Prices were a bit high for work performed Atmosphere nice. Refreshment bar satisfactory Prices were a bit high for work performed More

Muy buen servicio me entregaron rapido el veiculo muy buena atención me explicaron que le hicieron al veiculo excelente buena atención me explicaron que le hicieron al veiculo excelente More

Great customer service and care. Asked important questions in order to get me the best service. Asked important questions in order to get me the best service. More

Everyone was so friendly and inviting. Took great care of us. In and out, my current vehicle was getting maintenance as we where purchasing an upgrade for my husband. Highly recommend Took great care of us. In and out, my current vehicle was getting maintenance as we where purchasing an upgrade for my husband. Highly recommend More

Ms. Williams in service is always very nice and helpful. Makes the experience much h easier/better. Makes the experience much h easier/better. More

No shuttle service was available to take me down the street all the times I had my car serviced there. Communication needs work from service managers. Took all day for a scheduled oil change and minor i street all the times I had my car serviced there. Communication needs work from service managers. Took all day for a scheduled oil change and minor issue. Didn’t receive a call, I just pulled up when I thought it should’ve been ready and still had to wait an hour. More

I submitted an ALM Hyundai West coupon for a synthetic oil change AND tire rotation. I did not receive the tire rotation. In all fairness, I should have mentioned the FREE tire rotation BEFORE I signed th oil change AND tire rotation. I did not receive the tire rotation. In all fairness, I should have mentioned the FREE tire rotation BEFORE I signed the work order. More

I didn't have a long wait to get in and out. Daniel the service person kept me informed at all steps along the way. Daniel the service person kept me informed at all steps along the way. More

I like the fact I was greeted with a pleasant smile and very knowledgeable about my service that I needed also the staff was very friendly and polite so thanks to them nice work it was very appreciated as very knowledgeable about my service that I needed also the staff was very friendly and polite so thanks to them nice work it was very appreciated as I consumer it was a nice surprise. More