ALM Hyundai West - Service Center

KWilliams Service Great customer service, in and out in a timely fashion. No long wait times for Oil Change and Tire rotation. Highly recommended car dealership for Great customer service, in and out in a timely fashion. No long wait times for Oil Change and Tire rotation. Highly recommended car dealership for service and sales. More

Oil change and tires checked for excess wear of rear tires. I am not happy that I had to replace rear tires after having just purchase set of tires from Thornton Road Hyundai. I felt I should have received some I am not happy that I had to replace rear tires after having just purchase set of tires from Thornton Road Hyundai. I felt I should have received some adjustment for the two tires I purchase today. More

Excellent Service!! I really appreciate Thornton Hyundai. They are honest and wonderful! I originally went to Rick Case Hyundai in Duluth and they tried to charge me $150 I really appreciate Thornton Hyundai. They are honest and wonderful! I originally went to Rick Case Hyundai in Duluth and they tried to charge me $150 even though my car's engine is still under warranty. When I came to Thornton Road Hyundai, they were nice, thoughtful, and went above and beyond to meet my needs. I highly recommend this dealership!! More

HORRIBLE CUSTOMER SERVICE & LACK OF CONCERS FOR YOU TRUE REVIEW not some make up review to make Hyundai look good. My car has been in the shop since Nov 2016 due to a recall on engine. Stated 3-6 m TRUE REVIEW not some make up review to make Hyundai look good. My car has been in the shop since Nov 2016 due to a recall on engine. Stated 3-6 months before ready. Its Feb 2017, not ready yet. Not too upset with that as much as I am with the customer service that has been given by Hyundai. You get no phone calls back or any communication unless they want something from you. Hyundai is getting rid of their loaner car program and working directly with Hertz (NOT Enterprise). Hertz makes you do a deposit when the loaner program didn't. Hertz will give you a car that looks like its all beat and scratched up along with nasty stained seats. Hertz has poorly customer service and not very professional, and this is where Hyundai wants to send their customers now. I will never recommend Thornton Road Hyundai to anyone. More

Excellent Service I had a Recall in my 2015 Sonata. I took my car for service and in less of an hour my car was ready. My Sonata was assigned to Russell Griner. I had a Recall in my 2015 Sonata. I took my car for service and in less of an hour my car was ready. My Sonata was assigned to Russell Griner. More

Good Service. Received good quality service this time. Everyone was very helpful and explained the service that needed to be done on my vehicle in detail. No proble Received good quality service this time. Everyone was very helpful and explained the service that needed to be done on my vehicle in detail. No problems. More

Found the problem quickly Possible serious issue was resolved quickly. Found battery issue and was replaced once obtained. Had to wait found location of battery. Made to feel c Possible serious issue was resolved quickly. Found battery issue and was replaced once obtained. Had to wait found location of battery. Made to feel comfortable while waiting. More

Much improved service dept. Russell was an exceptional service advisor. I would highly recommend using him. He was very knowledgeable and friendly. I was pleased that the new o Russell was an exceptional service advisor. I would highly recommend using him. He was very knowledgeable and friendly. I was pleased that the new ownership has hired more professional service team members. More

Excellent customer service I lost my drivers license and debit card through the dash of my car and these guys helped me with no questions asked. These guys are the best. I lost my drivers license and debit card through the dash of my car and these guys helped me with no questions asked. These guys are the best. More

Getting my car serviced I had a great experience getting my sonata serviced. This is my daughters car, however I seem to be the person responsible for its upkeep. My service I had a great experience getting my sonata serviced. This is my daughters car, however I seem to be the person responsible for its upkeep. My service manager (Jay battle) kept me informed of the status of my vehicle. while waiting, I had the opportunity to converse with Ms Julie Mason. It was a pleasant conversation and when I am ready to purchase another vehicle, I will be seeing her. More