ALM Hyundai West - Service Center

Schedule an appointment for oil change. Ask the rep Whitney to please make sure I still have complimentary oil changes on my plan 3 or 4 times. She confirmed repeatedly stating yes you do w Ask the rep Whitney to please make sure I still have complimentary oil changes on my plan 3 or 4 times. She confirmed repeatedly stating yes you do when do you want to schedule for? Drive all the way there early morning and as I’m waiting inside the guy states my plan is expired and it will be out of pocket which I can’t afford since I just lost my job as I explained to the rep to please confirm it would be covered for free. Ended up leaving without an oil change and wasted gas. More

I paid them for a tire rotation and a wheel alignment and they did not perform either service but were happy to take my $300 they did not perform either service but were happy to take my $300 More

The service at there was excellent and my Service Advisor Raushanah Williams was top notch in keeping me informed on my vehicle Raushanah Williams was top notch in keeping me informed on my vehicle More

Clean, great environment, communicated well. The service manager, Anthony, was great and honest. He advocated for me very well. Tom Wallis was excellent and communicated well during service. The service manager, Anthony, was great and honest. He advocated for me very well. Tom Wallis was excellent and communicated well during service. More

They were good and professional and got done with my car fast didn't take long. fast didn't take long. More

The staff is always friendly and helpful. They seek to make their customers happy and satisfied. They seek to make their customers happy and satisfied. More

Okay you were pretty good, as far as service centers are concerned. Mrs. Williams and Jameel were great. concerned. Mrs. Williams and Jameel were great. More

I had an appointment at 2 pm and my car was not finished until 4:30 pm. The service person should tell you when you arrive for your appointment if they are running behind and gave me the option if I wanted until 4:30 pm. The service person should tell you when you arrive for your appointment if they are running behind and gave me the option if I wanted to stay. The service team did not keep me informed throughout my appointment. I know people come for different things. I saw people come before me and leave before me and their service person kept them involved. I did not get the same treatment as other customers. I was highly disappointed. More

Everything was ok. My service advisor Daniel was very helpful and professional . .......................... Please leave me alone My service advisor Daniel was very helpful and professional . .......................... Please leave me alone More

They don't wash cars they service, they left an indicator light on without acknowledging it, they charged an additional fee, and they took a long time! light on without acknowledging it, they charged an additional fee, and they took a long time! More