ALM Hyundai West - Service Center

Terrion was great he did communicate on the timing. I was not offered a courtesy wash with my service. Most dealerships offer this as an incentive but I guess if you have a warranty you have to pay for I was not offered a courtesy wash with my service. Most dealerships offer this as an incentive but I guess if you have a warranty you have to pay for that service. More

First of all I made the appointment and asked for full synthetic oil change and tire rotation which they didn’t do at all. They used a synthetic blend and did not rotate the tires at all. So I paid $135.2 synthetic oil change and tire rotation which they didn’t do at all. They used a synthetic blend and did not rotate the tires at all. So I paid $135.26 and did not get what I asked for. I called them the same day and asked to speak to the service manager and Dominique said that he (Anthony Price) was in a meeting as well as Regan the customer relations manager was in the same meeting and I was told that one of them would call me back the same day which was July 31,2024 and I never did receive the phone call from either one. I was so excited to finally meet Destiny who made the appointment for me and she was so nice but unfortunately if this is how they do business I most definitely won’t be returning to this location to have my car serviced. It’s a shame because our service advisor was also nice that day to but if they aren’t going to do what I requested then that is shameful. I also was supposed to receive a 15 percent discount for being a first time customer and they didn’t know how to do that (apply coupon). Dominique said they could make another appointment to come in and get the tire rotation done but I explained to her that we are over an hour away and it would be crazy for me to come back for that and make that drive again. I think they should refund part of the money that I spent for tire rotation that I didn’t receive. Sincerely, Mary Campbell More

I have been with this dealership for many years. The last few years they have undergone a transformation for the better. I was very impressed with the speediness of my service, the constant communic The last few years they have undergone a transformation for the better. I was very impressed with the speediness of my service, the constant communication regarding my vehicle, the friendly and professionalism of the staff, and the ease of checking out! Great work! And thank you from one of your loyal customers! More

Customer service was excellent! Courteous and friendly, quick to take care of us. She came to the waiting area to explain the issue and keep us updated as the car was being worked Courteous and friendly, quick to take care of us. She came to the waiting area to explain the issue and keep us updated as the car was being worked on. We couldn’t have asked for more. Thank you! More

The staff was absolutely wonderful. The service person with whom I met was knowledgeable, helpful, and kept me updated. Taylor went above and beyond to help me. The lobby was comfortabl The service person with whom I met was knowledgeable, helpful, and kept me updated. Taylor went above and beyond to help me. The lobby was comfortable and welcoming. Bathrooms were clean. Negative: No one at either of the dealers I went to has any idea what the KSDS software update is. I got a mailer/flyer about it and tried to get it done. NO ONE knows what I am talking about. I am baffled by this. Finally, of course, the cost was exorbitant for work that needed to be done. My regular mechanic will be doing it for $1121 less than quoted here. More

Customer service was excellent. It was very clean and the environment was nice. All around good experience. It was very clean and the environment was nice. All around good experience. More

Great dealership and staff. Knowledgeable and courteous. Would recommend to others who are purchasing vehicle Knowledgeable and courteous. Would recommend to others who are purchasing vehicle More

$100+ for a simple oil change is way too much. Wish it was a better price as I rather not go anywhere else. Wish it was a better price as I rather not go anywhere else. More

I like the dealership location but it doesn't offer all of the services needed. NO BODY REPAIR of the services needed. NO BODY REPAIR More

Daniel was awesome , ! Great customer service! Very knowledgeable. The whole team was nice . Thanks for your help Great customer service! Very knowledgeable. The whole team was nice . Thanks for your help More