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ALM Hyundai West - Service Center

Lithia Springs, GA

4.1
259 Reviews
Call Service Center (678) 715-5000

259 Reviews of ALM Hyundai West - Service Center

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August 22, 2024

Worse experience of my life ! ! I forced to buy this vehicle, still do not have a license plate.. been pulled over twice because of this dealership More

by Amari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 22, 2024 -

ALM Hyundai West responded

Amari, I’m truly sorry to hear about the difficulties you’ve experienced with us. It’s never our intention to cause any inconvenience, and I can understand how frustrating this situation must be. Regarding the license plate issue, I’d like to assure you that we are looking into what may have gone wrong and how we can resolve it as quickly as possible. We are committed to addressing these types of concerns promptly and making sure our customers are fully satisfied. Please contact me directly so we can discuss this matter further and find a solution that works for you. Thank you for bringing this to our attention, and I hope we can turn your experience around. Sincerely, Daniel Tesfaye General Manager ALM Hyundai West

August 21, 2024

Raushanah, service manager is an asset to your company. Professional and personal at the same time and was very flexible for my schedule More

by BARRYEVANRUSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 21, 2024

Great customer service, people was nice and friendly! I would recommend this location to anyone that’s interested More

by jimia.mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 21, 2024

Welcoming. Attentive. Respectful and communicative. I would definitely recommend you to others and trust that my concerns will be addressed and resolved More

by quintinnichols6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 21, 2024

Mucho tiempo para entregar el veiculo y no rotaron llantas y no medieron información del estado del vehículo More

by Juanralfaro2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raegan Bolden
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Martin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Raushanah Smith-Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jameel Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

ALM Hyundai West responded

Gracias por tus comentarios. Lamento escuchar sobre el retraso en la entrega de tu vehículo y la falta de información proporcionada sobre su estado. Nos esforzamos por garantizar que cada vehículo se entregue a tiempo y en óptimas condiciones, y está claro que no cumplimos con tus expectativas en este caso. Te pido disculpas por cualquier inconveniente que esto haya causado. Por favor, contáctame directamente al para que podamos abordar estos problemas y trabajar en una resolución satisfactoria. Tu experiencia es importante para nosotros y queremos asegurarnos de que cualquier inquietud sea manejada adecuadamente. Gracias por hacernos saber tu situación. Daniel Tesfaye General Manager ALM Hyundai West

August 21, 2024

My experience is that the Customer Service representatives and other employees that are present are always smile. They are kind, informative and courteous. More

by rhondawatson2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raegan Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jameel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 21, 2024

The service was very good, I was in and out in a hour max.. definitely would recommend! More

by sanjuanwarner01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 21, 2024

The person that meet us when we pulled into the service center was very helpful. He went above and beyond. More

by steven.j.dore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Syrovatka
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August 21, 2024

Everyone is super friendly, pleasant, and helpful. Great atmosphere, and I truly enjoyed the experience. More

by Chantelet.coer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raegan Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jameel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 20, 2024

Pleasant associates, clean, offer snacks & always water. Always update you on the progress of your service & update you on your mobile phone. More

by you2canb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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