ALM Ford Marietta - Service Center

Although nobody likes spending money on repairs it's something that is necessary. They staff informed me frequently on what was going on with my vehicle and assured me it was in the hands of senior tech something that is necessary. They staff informed me frequently on what was going on with my vehicle and assured me it was in the hands of senior technicians. They offered a shuttle to get to and from work whenever needed and the driver (I didn't catch his name) was quite funny! I recieved the card that asked to rate he dealership from Emily Blackmon (she had stapled her business card to it) the cashier. Overall it was a wonderful friendly experience and I will continue to have my vehicle serviced at Team Ford. More

Dropped my vehicle off, 2008 Ford Escape, 25,000 miles Dropped my vehicle off, 2008 Ford Escape, 25,000 miles off to have the GPS system repaired, windshield spraying device and to check out my transmiss Dropped my vehicle off, 2008 Ford Escape, 25,000 miles off to have the GPS system repaired, windshield spraying device and to check out my transmission. The parts for the GPS and windshield sprayer had arrived. I dropped it off on May 11th. I get a phone call on the 13th informing me that nothing on their computer system had come up with a fault in the transmission system. I explained what good is it to have a 4WD vehicle if you can't even back up a paved hill, with two passengers. I got the well we can't replicate the error speech. I then said, I am out of town for a graduation, like I told you when I dropped it off on Wednesday and will pick it up on Monday. I go in Monday to pick up my vehicle, made an issue with the assistant service manager over the way I had been treated to this point. So he has it "washed" for me - and then they pull it up. I get in and drive outside the building - no radio or GPS is working. I drive straight around and back into the service bay. I inform the assistant manager that the GPS/radio system doesn't work. He then has to "test drive" it with me in it - I had all I could do to contain my laughter and sarcarsim. He hit the same buttons in the same sequence and got the same results. We walked back in and then I couldn't help but say "can you believe what I tell you now?" Here is the other kicker with this dealership - if you have anything electronically with radio of GPS -they have one guy who only works on Tuesdays and Thursdays between noon and two pm. I get no offer of a rental car or anything for compensation for the amount of time my vehicle is in the shop. Better yet, they keep making the same guy I complained about call me. Thursday, May 19th, I finally get my vehicle. The Service Manager is all apologetic and then comes off like they did me a favor by replacing the GPS system/radio. I told him during the test drive, at least more is working when I leave then when I brought it in. I sat down in his office and gave him a play by play of how badly this transaction had transpired. I further said, would this be acceptible for one of your family members - he says No. I said - that's my point - this has been very unacceptable. He concludes our discussion by writing on the back of business card giving me a free oil change. It goes to show how clueless he is, 1) assuming I will be back to that delearship and 2) I have a service package - so he has not done his homework on my account. More