ALM Ford Marietta - Service Center

very pleased with service from this Marietta store team. the seller Artur Akopia and the financier Steven Bernstein are amazing !!! congratulations to the whole group but special congratulations to these the seller Artur Akopia and the financier Steven Bernstein are amazing !!! congratulations to the whole group but special congratulations to these two guys. I super recommend before you buy any car to check Marietta's Ford Autonation! Thank you so much!!! More

Service Center Is Understaffed and Overworked My family and I have owned Ford trucks for many years, but we won't be buying another, and we certainly won't have anything serviced here again. The b My family and I have owned Ford trucks for many years, but we won't be buying another, and we certainly won't have anything serviced here again. The bottom line is that the service department is overworked and understaffed, and trying to get anything done there is horribly painful. Don't buy any kind of service plan unless you want buyer's remorse. With this said, I want to be clear that this isn't the fault of the people that actually WORK there. There are some great people that work in there. I feel sorry for the people who work there because they have a hard job and clearly don't receive enough support. Perhaps management should cut their salaries and hire more workers/pay them better, or worry less about sales, and more about servicing their existing customers that have already paid them money. Simply not ethical to treat the service personnel or the customers like this. OWNER: Save the canned response. Go hire some people instead . More

Service after the sale After the sale, does the dealer still take your calls? Respond to your questions? AutoNation Ford in Marietta, GA, does. Thank you Sales Manager Hal R After the sale, does the dealer still take your calls? Respond to your questions? AutoNation Ford in Marietta, GA, does. Thank you Sales Manager Hal Ross for helping me with my title transfer to another state. It was a hassle, but you hung in there. Thanks! More

Long-time customer: Ignored by Service Dept. Reps Took my car in today for the routine oil-change, and none of the three employees standing in the service corridor bothered to greet me, ask what I nee Took my car in today for the routine oil-change, and none of the three employees standing in the service corridor bothered to greet me, ask what I needed done, nor did they move previous cars forward in the services lane causing me and two others behind me to leave our cars parked in an intersection (there was enough lane space for three cars to move into the service bay!). Three employees standing the service area, talking to each other and doing nothing else! Went inside on my own to get a service rep. After telling the CSR at counter what I needed done, she told me to wait on a service rep. Only one available, and he was fairly disorganized - he was trying to process paperwork on a completed repair, and kept walking away to find out what to do with the paperwork. Still the three employees in the service area loitering around and no one tried to assist me. After 20 minutes of waiting to be helped, I decided to leave. Will go to local independent from now on. This used to be a good service center, but they just lost a nine-year customer relationship. More

Service department Dropped off my vehicle (Diesel F250) for diagnostic, after 2 days there, they had my vehicle in the shop. Technician determined turbocharger neede Dropped off my vehicle (Diesel F250) for diagnostic, after 2 days there, they had my vehicle in the shop. Technician determined turbocharger needed to be tested out of the vehicle to determine if the turbo was indeed bad or could be serviced. They scanned my vehicle and tested it in under one hour. When I paid the bill I was charged for two hour labor even tough they did not work on my truck for two hours. Service manager told me that is standard charge diesel maintenance, even if they work on it for one hour they will charge you two hours. In my case they did not even give me a definitive diagnostic and/or total price for the fix since the turbo would have to come out. After the diagnostic I was told the money I paid for diagnostic would not go towards the fix the vehicle needed if I did decide to fix it there. I have never heard of the policy with any other dealership. I paid close to $300 and was on my way, very little will to make me content as a customer. On a second visit (I also own a 2012 Ford focus and Ford has a recall for the vehicle transmission). Drove vehicle in and was told it would be four, let me repeat, four weeks before they could even diagnose it to check and see if it would fall under the warranty/recall. I was told to wait four weeks and they would let me know. They did do a door lock actuator recall on the Focus while it was there, but not because they checked their system for all the recalls/ extended warranties and were proactive about having everything done. I actually had to call the service adviser and advise him that the door lock actuator also had issues and a recall. At least that was done in a reasonable time frame Service adviser was friendly but not a lot of help. More

Very, Very Poor Service (Be Aware) I will never get my car serviced here again, not even for a simple oil change. I got my Evap Canister replaced at this location a few weeks ago and it I will never get my car serviced here again, not even for a simple oil change. I got my Evap Canister replaced at this location a few weeks ago and it costs me $500 (it would have cost me more if I did not price match their quoted price for the parts with http://www.fordautoparts.com- Yes, they will charge you 100% cost for parts even if its discounted on the Ford Part's website, don't let them play you). About a week later, I come back in because I needed an oil change and had also noticed my check engine light came on, which has never happened before. I was told it would cost $140 diagnostics fee just for them to tell me whats wrong with it, even though they just serviced my car the week before. I ended up going to Auto zone for a free test and sure enough I had a small leak in my Evap Canister. I came back in and brought the report to the service manager's attention. He told me I paid for parts and labor only, and that I didn't pay to ensure that the parts they replaced were in proper place or working properly (this thew me off guard and made me wonder why I even paid for their service to begin with). He said this was part of their business model and that he couldn't help me without paying a diagnostics fee. He still wasn't understanding or willing to go back and fix anything even though I told him what the issue was (which was related to the service they provided); not even after I already spent alot of money for them to get the job done correctly. I brought my car to this location to get it done professional and correctly, and yet, I am still disappointed about the horrible service. Not only do they halfway do the job, they also have very poor customer service. They do nothing exceptional to make sure you leave with a better experience. It would have been nice of them if they could have simply fixed the very small leak on my Evap Canister because I didn't have a leak prior to bringing it to them. They are very unfair! I wouldn't be surprised if they caused this leak themselves just to get me in their shop spending more money. Save yourself the stress and take your money somewhere else where you will be taken care of, valued as a customer and treated with the nothing less than great customer service. Ford Autonation on Cobb Parkway is not worth it, don't even think about it or regret it later. More

Horrible experience Took my truck in to get a compression test and when I picked it up, I couldn't drive it. I sat there for an hour with service manager going back and f Took my truck in to get a compression test and when I picked it up, I couldn't drive it. I sat there for an hour with service manager going back and forth about fixing my truck as it was when I drove it in. They did not want to admit fault and I wouldn't leave until we had a resolution to this issue. They fixed a mistake they made but it was very inconvenient for me, lost my truck for another day and didn't get it till the end of day. No since of urgency to get my truck repaired. I will never recommend this service department. It was horrible More