ALM Ford Marietta - Service Center

The service at Auto Nation Ford Marietta for our electric car has always been outstanding. If a recall was in play; they handled it. If there was a free upgrade to the connect system; done on spot. Also they car has always been outstanding. If a recall was in play; they handled it. If there was a free upgrade to the connect system; done on spot. Also they always provided timely updates for pickup, or advised if you should use the shuttle or a ride. Gary Baxter has always been our service rep. and taken care of us every time, no questions asked. More

Ruben Hernandez, Service Advisor provided excellent Ruben Hernandez, Service Advisor provided excellent professional customer service when I brought my vehicle into the dealership for service and repai Ruben Hernandez, Service Advisor provided excellent professional customer service when I brought my vehicle into the dealership for service and repair. He provided me with a reasonable estimate price of work, he explained thoroughly the repair work that needed to be done and as I waited in the customer service area Ruben updated me often on the progress of the repair work that was being done on my vehicle. A++ for Ruben Hernandez! More

Prompt, courteous service. Very satisfied. Dave was very attentive to my requests and handled them quickly. attentive to my requests and handled them quickly. More

They really care about customer satisfaction. I would refer my friends and family. Very satisfied!!! refer my friends and family. Very satisfied!!! More

Thank you to Mr. Dean Whitmire and all the staff who helped to work on our car! For the last five years, I have had all work done on our car at AutoNation Ford Marietta, and would not consider going any helped to work on our car! For the last five years, I have had all work done on our car at AutoNation Ford Marietta, and would not consider going anywhere else. I can depend upon the high quality of work and products provided there. Every staff member is completely cordial and respectful. More

service done on time David knows his vehicles and has excellent customer service. waiting area clean. all employees friendly. i can say one thing about this 25 minimum word review should be no minimum wo excellent customer service. waiting area clean. all employees friendly. i can say one thing about this 25 minimum word review should be no minimum word count. More

Awesome service team!! Car was done before promised time. Little more expensive but far all that and more with experience. Thank you again AutoNation Ford! Little more expensive but far all that and more with experience. Thank you again AutoNation Ford! More

Always trustworthy and never try to upsell a service ticket. Work is done well and quickly... never had to re-do a repair....dealt with them for over 15 years. ticket. Work is done well and quickly... never had to re-do a repair....dealt with them for over 15 years. More

I own a small business and called into Autonation Ford of Marietta to see if one of our fleet vehicles was covered under an extended warrantee provided by Ford. There was conflicting information online so I Marietta to see if one of our fleet vehicles was covered under an extended warrantee provided by Ford. There was conflicting information online so I relied on the dealer to give me the facts. I was told that our vehicle would be covered for a transmission repair and to bring it in. We did only to find out later from their service department that we were given incorrect information by their own employee and that it as not covered and there was nothing they could or would do. I escalated the call to the GM Jerry Metcalf who was not concerned about standing by what his employee said nor trying to find a reasonable solution of any kind. I’ve worked inside the automotive industry for almost 20 years and have enjoyed many great relationships with local GMs I the past. Jerry’s lack of concern for my situation and poor attitude came as a shock. General Managers are supposed to lead by example and reflect their companies core values in how they conduct themselves. Jerry fell well short of the mark and had nothing to offer me except telling me he did not owe me a thing and I can come pick my car up. If this is how leadership handles themselves I can expect that this flows down to the team and cannot do business with so little regard for their customers. Unfortunately, this also reflects poorly on Ford as a brand. More