ALM Ford Marietta - Service Center

Had my 2014 Flex towed in since it would not start the night before after driving it an hour away from my house. This was a Thursday. Had gone online to make an appointment - since that's the only way to night before after driving it an hour away from my house. This was a Thursday. Had gone online to make an appointment - since that's the only way to do things nowadays - for 730AM on Friday (the next day) morning. In fact, every single appt time on their website showed availability. I thought this a bit strange since all the other Ford service centers I checked with were booked into November! Reserved the appt. Next day I receive an email that says my appt had been moved from 730AM to 400PM the same day. Didn't bother me that much since I knew they were open on Saturday. Saturday afternoon I call in to check on status. Woman who helped me said the vehicle was assigned to a tech but it hadn't been looked at yet - but she gave me a good dose of hopium saying 'they might get on it today'. Wonder how many times they've said that to other folks. Saturday goes by. Sunday is closed. Monday I call in and get the same story. Tuesday goes by. Wednesday morning they call and tell me the problem - which by then I had enough time to figure out what it was from YouTube. A $32 part - which is part of a recall that should have been expanded to all Flex owners from Dearfield builds of affected years. A whole week without a car for something that takes 30 min to change. I was ready to go to the dealership, buy the part at the parts counter, go out to my vehicle with a 7mm and 10mm wrench and fix the xxxx thing myself. My point isn't how much the repair cost. It's the obvious disconnect between online service appointment scheduling and the reality of the backlog. The fact that you let customers schedule service without being transparent [honest] about the wait is dirty pool. What's worse is deceptively allowing people to pick appt times online and then, once the vehicle is on site, 'kick the can' down the road blaming a back-log of cars that you never knew about. People don't like to be deceived - and they will take their business elsewhere. More

Honest and trustworthy. I have been bringing my vehicles there for years. my last visit was with Gary who I always go to. he always make sure that he explains and addresses I have been bringing my vehicles there for years. my last visit was with Gary who I always go to. he always make sure that he explains and addresses all recalls and takes care of my issues at hand. More

Had good time at shop nice and clean fest oil change in out short time good service out short time good service More

I went in for a recall service. Service was estimated at 3 days. They dismissed my request for a loaner vehicle. at the 3rd day mark, I had not received any information or update on Service was estimated at 3 days. They dismissed my request for a loaner vehicle. at the 3rd day mark, I had not received any information or update on the vehicle. When I called, they said that they botched the recall and were now going to have to keep the vehicle for an undetermined amount of time. Again, they dismissed my request for a loaner vehicle or car rental assistance. Throughout the entire 18 days they held my vehicle, I had to initiate every single communication to receive updates on the situation. Every time I called, they seemed confused and unconcerned. Two days before I picked up my vehicle, I called to check in again, and during that phone call, the service center assistant went to inquire about my vehicle and did not mute their line or put me on hold. During their conversation, it was very clear that they were not checking in on my vehicle at all. It was very clear that someone dropped the ball and they were now trying to rush things. The woman seemed flushed and irritated. I knew immediately that my vehicle had been neglected and they were now on the move to cover it up. When I went to pick up my vehicle, I was ignored completely by the person who was named as my service advisor, and someone else who only spoke about how mistakes happen and I can still give them a 5 star rating. I understand that the service visit was because of a recall, so they got no money from the service, but the way that I was treated throughout the whole process was disgusting. I was made to feel like my vehicle and I were not important or valued at all. I made sure to be nothing but gracious and understanding all of those 18 days, but now I have nothing but a bad taste in my mouth. More

great customer service and friendly and helpful staff. checked over my vehicle without asking and washed my car. checked over my vehicle without asking and washed my car. More

Provided efficient, thorough service. Addressed more than I requested. Pleasant and attentive and reasonably priced. Addressed more than I requested. Pleasant and attentive and reasonably priced. More

Great service and got me in quick. Will come back again. They worked with me to make sure I got the best price. Will come back again. They worked with me to make sure I got the best price. More

Best experience every time - Reuben was on top of everything to make this service experience easy and complete..! everything to make this service experience easy and complete..! More

Terrible customer service I would not recommend! Go anywhere else but here. When I talked to the manager. And expressed my concerns since all my other experience at dealership were pleasant he said Go anywhere else but here. When I talked to the manager. And expressed my concerns since all my other experience at dealership were pleasant he said what do you expect it's Ford. More

Wanted to charge me between $500 and $750 to repair a front windshield wiper. My local mechanic found that the wiper motor had been disconnected. He fixed it at no charge. I will not be using this dea front windshield wiper. My local mechanic found that the wiper motor had been disconnected. He fixed it at no charge. I will not be using this dealership in the future. More