ALM Ford Marietta - Service Center

Mr Dave, my service agent was excellent. Nice professional, courteous and did what he said he would do. Excellent Nice professional, courteous and did what he said he would do. Excellent More

Absolutely horrible communication. .. well absolutely HORRIBLE everything from the service department. We sent our truck to this dealership for service, pretty big job, 3 weeks ago. We .. well absolutely HORRIBLE everything from the service department. We sent our truck to this dealership for service, pretty big job, 3 weeks ago. We were originally told that they were fighting with our extended warranty because they only wanted to pay 10 hours of labor time and the dealership said it was 18 hours for the labor time. After my boyfriend talking with this dealership for a couple of weeks there was no more information from the warranty company, and they still hadn't started on our work vehicle. Please keep in mind that I am pretty high up for the dealership I work for back home, so I know how all of this works. I asked the service advisor to send me the estimate and I would call the extended warranty company and find out why they weren't wanting to cover the entire repair. They eventually sent us the estimate for the repairs along with the opcodes. needless to say, according to the ALL of the labor time guides, which is what warranty companies go off of, the work that needed to be done on our truck called for 11.5 hours NOT 18. I understand them trying to get more out of a warranty company but there is NO WAY that a warranty company will do an 89% markup at $200 an hour. They probably could have gotten 12.5 hours of to include diag from the warranty company. AFTER all that I call another dealership about 15 minutes from this one and explained what I do for a living and what the labor time guide calls for. That advisor spoke to his manager, and they agreed that they could do the work for the 12.5 hours. Sadly, that dealership couldn't get us in for a week and we needed our truck back at the beginning of the year to get back to work in Georgia, so we spoke to AutoNation and they dropped it to 14 hours of labor time and promised it would be done by the time my boyfriend made back to town (Jan 4th) so we agreed to let them complete the work and STILL HAVE TO PAY OUT OF POCKET!!!! This is ridiculous! fast forward to today... It is 1:39 pm Georgia time (we aren't from there) and he has been sitting at the dealership since about 10am. They told him it would be another hour around 11 am but yet.... STILL ISN'T DONE!!!! I work for a car dealership and the lack of customer service has absolutely blown my mind!! We will NEVER EVER return for purchasing or for service. It is sad that to get the service department to call us back that we had to call the sales department and they walked a note to the advisor so that he would actually call us. The service department ruined us even purchasing from there and we purchase a new vehicle about once a year as we put a lot of miles on our vehicles. Their loss. 100% do no recommend and if you go here, I hope you know what you are looking at and talking about or you will get screwed over. More

Called made appt. for oil change got it set up for next day. brought in agent took car was very nice only took 45 min. was very pleased. agent was very polite and let for oil change got it set up for next day. brought in agent took car was very nice only took 45 min. was very pleased. agent was very polite and let me know everything was ok More

Always great service. Employees are very knowledgeable and friendly. Repair was completed in a timely mattter Employees are very knowledgeable and friendly. Repair was completed in a timely mattter More

The service take so long. Charge a lot. I’m not recommend to anyone. Find another dealer Charge a lot. I’m not recommend to anyone. Find another dealer More

The service was performed quickly and with no issues. Our car had a couple of recalls that were addressed as well as an oil change. Our car had a couple of recalls that were addressed as well as an oil change. More

As usual Dean was wonderful to work with. ...I have been visiting this dealership for several as I have had many problems with my vehicle. This past visit was leaking roof.....not a convenient ...I have been visiting this dealership for several as I have had many problems with my vehicle. This past visit was leaking roof.....not a convenient thing to happen with my car. Problem fixed and other things checked. Not that I like to have to bring my car in but always pleased with the concern and care I receive. KUDOS to Dean....he is as asset to your dealership. More

Very good experience, Pulled right in and they were there waiting and ask what I needed, Took my information and were done in an Hour! waiting and ask what I needed, Took my information and were done in an Hour! More

Great experience. I've been visiting this dealership for over a year and they always do an amazing job. Oil change took 20 minutes, and Tyler did a great job checking I've been visiting this dealership for over a year and they always do an amazing job. Oil change took 20 minutes, and Tyler did a great job checking me in and out! More

He person who attended me was very helpful to find me a solution and in a very polite a respectful way directed us to the waiting room and we didn’t wait to much solution and in a very polite a respectful way directed us to the waiting room and we didn’t wait to much More