ALM Ford Marietta - Service Center

Great customer service, Imee kept me informed on the work performed. I chose to wait for the work and it took longer than I was advised. performed. I chose to wait for the work and it took longer than I was advised. More

Service advisor, Ruben, stole the job from the one advisor I scheduled it with. Was very unresponsive and shady, wouldn’t answer the phone, only communicated through text and email - but very very slo advisor I scheduled it with. Was very unresponsive and shady, wouldn’t answer the phone, only communicated through text and email - but very very slow to respond. More

Service experience at this dealer was horrible. Service advisor was constantly confused about the oil change and fuel filter change.. Asked also for a transmission flush that didn’t happen. Kept my Service advisor was constantly confused about the oil change and fuel filter change.. Asked also for a transmission flush that didn’t happen. Kept my truck 4 days for what ended up being an oil change and fuel filter change. And I was charged 500.00 dollars for the oil and filter change. Will not use this dealer again or recommend them to anyone. Will discourage other from using this dealer also. More

Great nice respectful caring about us they text you and let you know what they are doing very nice people let you know what they are doing very nice people More

My Maverick broke down on the way back home from vacation in Florida. I used the Ford app to get towed to this dealership. It was on a Sunday afternoon, I knew the shop was probably closed . Upon arrival I w in Florida. I used the Ford app to get towed to this dealership. It was on a Sunday afternoon, I knew the shop was probably closed . Upon arrival I was welcomed by the sales staff , told where they could drop my vehicle. We found a room for the night and was offered a ride to the room by a wonderful sales lady named Lakia. On Monday morning , it was easy to communicate with the shop. They kept me informed via text as to the progress of the repair . They had it fixed by 6:30 that night . Overall a great maintenance department,and sales staff . If you live in the area or, want to drive a few miles to buy a car , ask for Lakia . She went above and beyond the expectation of a sales staff to offer us a ride to the motel . More

Friendly, professional, clean environment, flexible to accommodate my needs when I needed my car serviced. Quick and easy. accommodate my needs when I needed my car serviced. Quick and easy. More

First time customer of this service dept. and I must say that I was very pleased with the services performed and the amount of time it took. and I must say that I was very pleased with the services performed and the amount of time it took. More

Dropped my car off at 0730 as scheduled. Around 1pm. I inquired as to its status. It hadnt been looked at. Then I received a text they checked it. They needed to order a part, but it was Around 1pm. I inquired as to its status. It hadnt been looked at. Then I received a text they checked it. They needed to order a part, but it was on indefinite back order. Car tied up more than half the day with no repairs. Very disappointed. More

We were very pleased with the customer service. Fast,efficient&friendly. Our service rep was on his game Fast,efficient&friendly. Our service rep was on his game More