ALM CDJR Perry - Service Center

I will not bring either of my vehicles back here. I have always serviced my vehicles here, about 2 years ago they stopped caring about the customer. My most recent issue with the service department I have always serviced my vehicles here, about 2 years ago they stopped caring about the customer. My most recent issue with the service department spans from Aug '23 to current. Bad blower motor on my vehicle. I had already replaced it once and it went out in 2 months. I asked for detailed diagnostics. I was told that the diagnostic fee would apply only if I did not have them repair the issue they found. They found the blower motor bad. They still charged me the diagnostic fee and additional labor charges in excess of 500 bucks to pull 3 screws on a blower motor and replace it, even though it was replaced with a genuine mopar part, I had to pay for the part again as well. 2 months after they replaced it, it goes out again. They did warranty this repair but they refused to call me with updates. The vehicle sat on the lot for months and I would have to call and wait on hold, get hung up on, no answer several times before I would get someone. They refuse to follow up. This got replaced again so we are on blower motor 3 now, and it goes out within 2 months. Back for warranty repair again and the part is on backorder. I did not leave my vehicle this time while waiting for the part. again, I could not get them to call me with updates. I had to continue to pester them for updates. I finally spoke to a service manager who told me that because I picked up my vehicle from the lot, I don't have a service ticket with them. So they do not do updates. Even though they have the part on order for me and they are pending warranty repair. I asked if that is how he would like his family to be treated as a customer and he refused to answer that question and said he would not be able to say what he wanted to say because the call was recorded. No empathy, No customer service skills. I understand parts don't just appear, but you can provide details to a customer who is waiting on a part. Very Bad service. More

Stay away from service department! They quoted me over $1,000 for a diagnostic and $271 for battery installation and I told them over the phone I only wanted the battery. The service s They quoted me over $1,000 for a diagnostic and $271 for battery installation and I told them over the phone I only wanted the battery. The service supervisor, Austin told me he would not accept a check nor credit card from me only a debit card and I know they accept credit cards. He was very rude to me and I have never heard of paying over a $1,000 for a diagnostic! Stay away from service department More

Worst maintenance department ever. Gave me BS about could not replace my warranty battery will never recommend going here to anyone. I've purchased all my cars from here and even my fa Gave me BS about could not replace my warranty battery will never recommend going here to anyone. I've purchased all my cars from here and even my family. As of today I won't buy another vehicle from them just a bunch of bull_ _ More

Quick and courteous service. Would recommend this dealer to friends and family. Would also consider for new purchase. Would recommend this dealer to friends and family. Would also consider for new purchase. More

I always have a total awesome experience! Very helpful and nice! 10/10 I recommend! Very helpful and nice! 10/10 I recommend! More

This is the most professional dealership I have ever had the pleasure of dealing with. Employees are helpful, friendly, and enjoy there jobs. It really shows in there dealings with you. the pleasure of dealing with. Employees are helpful, friendly, and enjoy there jobs. It really shows in there dealings with you. More

Brandy make sure I wax update the entire time I was there. Mr Austin follow up and Poe came out to say my car will be out shortly. there. Mr Austin follow up and Poe came out to say my car will be out shortly. More

Jane the service rep does any outstanding job. She is the epitome of good, no great customer service. The waiting area is neat and clean and all of the employees are cordial. epitome of good, no great customer service. The waiting area is neat and clean and all of the employees are cordial. More

Very thorough and professional. Explained everything to us and very helpful throughout the entire process of getting the work completed on our vehicle. I believe I would buy a Kia again. us and very helpful throughout the entire process of getting the work completed on our vehicle. I believe I would buy a Kia again. More

They didn’t take long to figure out the problems and great customer service. Should that he was very concerned about taking care of the problem. great customer service. Should that he was very concerned about taking care of the problem. More