ALM CDJR Perry

No help I have searched for over a year for the perfect Jeep. I finally found a 2018 Wrangler Sahara. The sale went great. However, I had it for two days and I have searched for over a year for the perfect Jeep. I finally found a 2018 Wrangler Sahara. The sale went great. However, I had it for two days and filled up the gas tank for the first time. I quickly found out it had a gas leak so it was towed back to a local dealership. Jeep does not have the part available. I have been told it is on backorder until the end of May 2018. I purchased the vehicle February 19th, 2018 and it was towed two days later. I am getting the run around that it is a new vehicle so not all parts are on hand. No one will answer questions. I just keep being told that they are trying to fast track it. Therefore, be careful when you purchase. Jeff Smith won’t help because I drove it to the next state. Jeeps have a good name but this makes me exceptionally worried, angry, and frustrated. Customer service doesn’t even apologize. I am just basically being told to deal with it. More

The best ever. Everything went great. AJ was one of the best salesman, I ever had to deal with. He could not have done anything else to make me happy.Great people pe Everything went great. AJ was one of the best salesman, I ever had to deal with. He could not have done anything else to make me happy.Great people person, and very help full ...Would send anyone to buy from him...I am very happy with my Kia Soul... More

Chip Lollis Chip was very helpful in helping my wife and I get a slightly bigger SUV and got me the payment I wanted. Thank you Chip! Chip was very helpful in helping my wife and I get a slightly bigger SUV and got me the payment I wanted. Thank you Chip! More

Traveling threw when my truck threw a Def light, stopped in and James Manard took care of us .He exsplained what was happening and we found out there was a recall he when my truck threw a Def light, stopped in and James Manard took care of us .He exsplained what was happening and we found out there was a recall he fixed it no cost to us. And I had been riding around with a light reading water in fuel. He also changed my filters .I was exspecting to be there all day but he got right on it . To my surprise the bill wasnt bad James got us back on the road. Thank you James... More

Service Staff and Manger are not professional Taken advantage after waiting a week for car to be fixed with extended warranty that was not honored due to dealership error of inputting information Taken advantage after waiting a week for car to be fixed with extended warranty that was not honored due to dealership error of inputting information with the external warranty company. The service staff/ representative told me several lies throughout the week when asked about repairs or update with status of vehicle with warranty of parts. When I arrived the Service representative was hiding under the service table claiming she was on the phone with the warranty company. This turned out to be false according to the warranty company phone call logs; not to mention this was unprofessional conduct for a staff member to be hiding under a work station. I asked several times to speak to financial staff in charge of paperwork for warranty and was given the run around as he is unavailable per the service representative. The service manager did not help resolved the matter. When I tried to resolve the matter by paying the cost of getting vehicle that was undriveable due to the lack of repairs those cost changed from one minute to the next the more I questioned the repairs/ diagnostic reports when clearly no work was done to vehicle over the past week. A tech actually was the one to help resolved the issue; after I witness the repairs being done I paid cost out of pocket and decided to handle leg work with warranty company on my own for possible reimbursement. This dealership will not receive my services or recommendation in the future. More

Bad experience A repair which should have taken a couple of hours turned in to three times that. Service Manager needs to learn some people skills. He has the dispos A repair which should have taken a couple of hours turned in to three times that. Service Manager needs to learn some people skills. He has the disposition of jack xxx. More

Bought a 2017 Big Horn Dwight Kenney was my sales rep. He was very professional, knowledgeable, and proficient at his job. This was a very low stress vehicle purchase. Dwight Kenney was my sales rep. He was very professional, knowledgeable, and proficient at his job. This was a very low stress vehicle purchase. No sales pressure at all. Got what I wanted for my trade with no drama. Thanks for the great transaction. More

Taken Advantage Of After waiting 4 weeks to get my $1800 extended warranty expiration date corrected which was their mistake,I had my undriveable 2012 Chrysler 200 to After waiting 4 weeks to get my $1800 extended warranty expiration date corrected which was their mistake,I had my undriveable 2012 Chrysler 200 towed for transmission repair. The service manager told me that he wouldn't do the warranty covered repair unless I allowed them to do the routine required maintenance of the transmission for $702 not including $100 deductible. I was quoted a price of $160 + tax from a reputable transmission repair business. Sincerely Jan More

rip-off dealer This place its a ripe off ,My family and i were on vacation from Fl and we ran into a problem with the alternator which needed to be replaced..We bro This place its a ripe off ,My family and i were on vacation from Fl and we ran into a problem with the alternator which needed to be replaced..We broke down right in front of Jeff Smith Chrysler Dodge in Perry GA,The service advisor told me i needed to come up with $1,250 to replace alternator and battery They were trying to take advantage of my situation which is bad karma for this business.I could not afford it but they still charged me $140 to diagnose the problem,Go figure another dealer ripping people off.But my sweet Lord never abandons me .We found a repair shop near by. Precision Tune Auto Care. on Russel Parkway ..Not only did they send a tow right away they also drove out with company car to pick my family up..and i was only charged half of what the dealer was charging me and they found that my battery was perfectly fine still.. I highly recommend Precision Tune Auto Care. on Russel Parkway to anyone who needs to have repairs done.Thanks to them we were able to continue on and enjoy our vacation... More

Extremely helpful and knowledgeable I stopped in at Jeff Smith Dodge in Perry, and spoke with Jason Thompson 850-653-5141 and Chip Lollis regarding a new 3500 RAM for specific towing pur I stopped in at Jeff Smith Dodge in Perry, and spoke with Jason Thompson 850-653-5141 and Chip Lollis regarding a new 3500 RAM for specific towing purposes. Both were fantastic, full of insight, and very personable to work with. Highly recommend stopping buy to speak with them if you are in the market for a new truck. More