ALM CDJR Perry

This dealer really left me a good taste in my mouth with its meticulous approach transparency, i received an email that contains report of the used car, detailing everything from its features, service histo its meticulous approach transparency, i received an email that contains report of the used car, detailing everything from its features, service history, to its current condition, only can say that it is a good customer service More

Would not recommend CDJR ALM in Perry,GA if you are looking for trustworthy and exceptional customer service. We worked with AJ on a deal a week ago and we discussed many options on how to make the looking for trustworthy and exceptional customer service. We worked with AJ on a deal a week ago and we discussed many options on how to make the best choice for our family. AJ sold us on the price comparison cash exchange. Basically you find a same year, same model, same trim with comparable miles and if you find a cheaper price they will give you the difference in check. Those were the ONLY stipulations stated to us on our date of purchase. We even asked several times if that was all we needed to provide and we were reassured each time yes. Fast forward to the course of this week, many vehicles were sent to AJ and Charity via email and text. Correspondence between them was very minimal, almost non existent. We sent a couple of vehicles and they told us those wouldn't work because they had been in an accident, even though carfax was clean. We sent a series of 4 or 5 more vehicles and then we were told there are now more stipulations and that we would not qualify for the cash exchange, although we found multiple vehicles nationwide ( because that wasn't a stipulation) that met the original advice given to us. AJ was unresponsive once he got his deal completed, Charity doesn't know what she's doing and it really should've been a major red flag when we did the finance guys job for him on the date of sale. Would not recommend CDJR ALM in Perry,GA if you are looking for trustworthy and exceptional customer service. We worked with AJ on a deal a week ago and we discussed many options on how to make the best choice for our family. AJ sold us on the price comparison cash exchange. Basically you find a same year, same model, same trim with comparable miles and if you find a cheaper price they will give you the difference in check. Those were the ONLY stipulations stated to us on our date of purchase. We even asked several times if that was all we needed to provide and we were reassured each time yes. Fast forward to the course of this week, many vehicles were sent to AJ and Charity via email and text. Correspondence between them was very minimal, almost non existent. We sent a couple of vehicles and they told us those wouldn't work because they had been in an accident, even though carfax was clean. We sent a series of 4 or 5 more vehicles and then we were told there are now more stipulations and that we would not qualify for the cash exchange, although we found multiple vehicles nationwide ( because that wasn't a stipulation) that met the original advice given to us. AJ was unresponsive once he got his deal completed, Charity doesn't know what she's doing and it really should've been a major red flag when we did the finance guys job for him on the date of sale. I urge you to really be prepared if you chose this dealership in the future. My family and I definitely will not use them in the future. It was due to their lack of communication and professionalism that we weren't even able to reach the manager until 3 days after requesting his contact information. A warning to others to just be cautious. Also AJ hung up on my husband today and told my husband to not call or text him again More

They responded swiftly, emailing me promptly to ensure that all my request were met, their attentiveness and quick follow-up showed a strong commitment to addressing any concerns and providing a positive that all my request were met, their attentiveness and quick follow-up showed a strong commitment to addressing any concerns and providing a positive experience More

The sales representative reached out to me in a very warm and welcoming manner, they invited me to visit the dealer in person to fully explore and test drive the car that had caught my attention and welcoming manner, they invited me to visit the dealer in person to fully explore and test drive the car that had caught my attention More

Bought a used car here when they were under the cloak of Jeff Smith and they were so adamant about getting me in one and working with me. I put the down-payment and left the car with them for a full inspect Jeff Smith and they were so adamant about getting me in one and working with me. I put the down-payment and left the car with them for a full inspection. I was very particular about the type of vehicle i needed because my son has a very rare disability that requires specialized seating for transportation. Being a widowed mother of 4 and this having been my first solo purchase since increasing my credit score remarkably, i let it be known that i needed a reliable vehicle that didn't put us down on the road. This vehicle's transmission failed before the second payment was due. By this time I find ALM were the new owners exactly 2 weeks after I had financed a car through them ad Jeff Smith. I also found out that the Jeff Smith dealerships service center was not at all equipped to fully service the vehicle I purchased from them. Then the transmission fails less than 2 months later but it passed inspection? The employees there could no longer help me though they were the same ones who sold me this car because they were now employees of ALM. I was advised of the Jeff Smith Auto Advantage Warranty that the Jeff Smith Ford my auto loan was now in the hands of could help me. The stress disrespect and heartache ive receieved after this process is ridiculous. I'm leaving this review under the new ownership because those employees are now their employees and not to discredit them completely just be aware with buying a used car from dealerships that don't sell that type of car off the lot because they could have easily took that car and got it inspected down the road at the dealership it was named after to see the car wasn't fit for sale before inconveniencing my entire life. And I wasn't offered an extended warranty because they said I wasn't approved for an extended warranty despite me stating I needed everything with the car so I wouldn't be stranded with my children ever without transportation. ALM may be wonderful but just be careful. Again I reiterate ALM DID NOT SELL ME THE VEHICLE. THEY BOUGHT JEFF SMITH TWO WEEKS AFTER I BOUGHT THIS VEHICLE BUT THEIR SALESMAN FINANCE AND MANAGER PEOPLE WHO SOLD ME THE CAR ARE STILL THERE. *ALSO I HAVE TAKEN IT TO JEFF SMITH FORD AND THUS BEGINS THE THREATS THE RUNAROUND AND THE SLICK INNUENDOS. They won't honor the jeff smith advantage warranty! I hate I trusted their employees!!! More

I will not bring either of my vehicles back here. I have always serviced my vehicles here, about 2 years ago they stopped caring about the customer. My most recent issue with the service department I have always serviced my vehicles here, about 2 years ago they stopped caring about the customer. My most recent issue with the service department spans from Aug '23 to current. Bad blower motor on my vehicle. I had already replaced it once and it went out in 2 months. I asked for detailed diagnostics. I was told that the diagnostic fee would apply only if I did not have them repair the issue they found. They found the blower motor bad. They still charged me the diagnostic fee and additional labor charges in excess of 500 bucks to pull 3 screws on a blower motor and replace it, even though it was replaced with a genuine mopar part, I had to pay for the part again as well. 2 months after they replaced it, it goes out again. They did warranty this repair but they refused to call me with updates. The vehicle sat on the lot for months and I would have to call and wait on hold, get hung up on, no answer several times before I would get someone. They refuse to follow up. This got replaced again so we are on blower motor 3 now, and it goes out within 2 months. Back for warranty repair again and the part is on backorder. I did not leave my vehicle this time while waiting for the part. again, I could not get them to call me with updates. I had to continue to pester them for updates. I finally spoke to a service manager who told me that because I picked up my vehicle from the lot, I don't have a service ticket with them. So they do not do updates. Even though they have the part on order for me and they are pending warranty repair. I asked if that is how he would like his family to be treated as a customer and he refused to answer that question and said he would not be able to say what he wanted to say because the call was recorded. No empathy, No customer service skills. I understand parts don't just appear, but you can provide details to a customer who is waiting on a part. Very Bad service. More

Stay away from service department! They quoted me over $1,000 for a diagnostic and $271 for battery installation and I told them over the phone I only wanted the battery. The service s They quoted me over $1,000 for a diagnostic and $271 for battery installation and I told them over the phone I only wanted the battery. The service supervisor, Austin told me he would not accept a check nor credit card from me only a debit card and I know they accept credit cards. He was very rude to me and I have never heard of paying over a $1,000 for a diagnostic! Stay away from service department More

DO NOT PURCHASE VEHICLE from this dealership. After we were lied to and given the wrong car fax and found out the vehicle was in a wreck, they refused to do anything about it. The truck has been After we were lied to and given the wrong car fax and found out the vehicle was in a wreck, they refused to do anything about it. The truck has been in the shop 3 times since then and has had about $8k worth of work done to it. Service department is trash and will keep the vehicle for weeks without providing a rental. More

By far the worst experience we have had with a dealership and their maintenance department/customer service. Our vehicle was under warranty and waiting 9 months without any success. Once we made the decision and their maintenance department/customer service. Our vehicle was under warranty and waiting 9 months without any success. Once we made the decision to handle this ourselves, they wanted to charge us for the initial inspection of the transmission that is covered warranty. The Maintenance Manager was unprofessional and rude. More

Worst maintenance department ever. Gave me BS about could not replace my warranty battery will never recommend going here to anyone. I've purchased all my cars from here and even my fa Gave me BS about could not replace my warranty battery will never recommend going here to anyone. I've purchased all my cars from here and even my family. As of today I won't buy another vehicle from them just a bunch of bull_ _ More