ALM CDJR Perry

Good and efficient customer service, or at least that's what it seemed to me in my search for a car that I liked, they answered me kindly and quickly what it seemed to me in my search for a car that I liked, they answered me kindly and quickly More

Update: it's been over two months and I have not heard a word from the general manager (Brandon) of ALM CDJR Perry auto group. I have also reached out via text and phone calls to the corporate office and ye word from the general manager (Brandon) of ALM CDJR Perry auto group. I have also reached out via text and phone calls to the corporate office and yet to have a call back or email. Very disappointed. I was hoping to find a dealership better than five star. ALM Perry, wants to sell you a car. However, once the sale is completed they are done with you. I purchased a 2024 Silverado on November 8 of 2024 and was told that they would procure me a second fob for this truck. Then I was told the previous owner was going to bring the fob in; therefore they would not put it on the "We Owe Document". It's been 2 months, and I am still waiting. I do believe they gave me a very fair deal on the trade-in of my cars for this truck and the price of the truck. Something as small as a key fob that was promised and not delivered is not a good way to do business. I tried to reach out to ALM's corporate office; they have yet to respond. If ALM brings me a fob for this truck, I may consider changing the rating. Long story short, with ALM of Perry get everything in writing! Regardless. Once the sale is complete, you are just another person trying to get what was promised. More

The process of buying a second-hand car can sometimes be a long one due to the lack of convincing options to choose from. This dealership was very clear about all the purchase conditions, and they responded a long one due to the lack of convincing options to choose from. This dealership was very clear about all the purchase conditions, and they responded quickly with all the information regarding the car. They extended a cordial invitation to visit them to test drive the vehicle More

I think they've a good staff, attentive and professional customer service, showing in a friendly and fresh way all the available options, delicately suggesting the most suitable one, but very importantly wi customer service, showing in a friendly and fresh way all the available options, delicately suggesting the most suitable one, but very importantly without pressuring the customer to make the purchase More

It's quite common to get misleading offers in general on the internet, but the information and treatment I've received from this dealer is clear transparent, and with various options to choose from the internet, but the information and treatment I've received from this dealer is clear transparent, and with various options to choose from More

I'm in the process of choosing a pre-owned car, and because of this I've contacted a few dealers, and I've to say that this one was very transparent with the options they offered me because of this I've contacted a few dealers, and I've to say that this one was very transparent with the options they offered me More

Pleasantly surprised by the good performance and care provided to me by this dealer, in regards to the customer service department provided to me by this dealer, in regards to the customer service department More

Customer care is quick and efficient, the salespersons are trained to provide a fantastic and complete service are trained to provide a fantastic and complete service More

DO NOT BUY FROM THIS DEALERSHIP! I bought a 2022 Ram Rebel with 350 original miles from this dealership. The very next morning after this vehicle was delivered, it wouldn't start. I bought a 2022 Ram Rebel with 350 original miles from this dealership. The very next morning after this vehicle was delivered, it wouldn't start. I had to have it towed to a service center (in a rural area so it's an hour away). The service center found a huge draw from a computer board that would kill a new battery overnight. In other words, the morning my vehicle was delivered from the lot, it wouldn't start (they later admitted and said they just figured it was a bad battery and sent it on anyway). So then I had to get a rental vehicle. The service center found the draw on a Saturday morning. They could not get anyone at ALM to answer the phone to approve a warranty fix. Therefore, it could not be approved until the following Monday. This added two extra days to my rental car bill. Of course, they would not agree to pay any of the rental. Robert in finance told me they couldn't answer the phone that Saturday because they were "too busy selling cars" and that at some point, the responsibility is on the customer. Seven days later, the truck would not start again. I had to have it towed again an hour away. This time it was a bad starter. There was no point about asking for rental reimbursement again. I bought the vehicle on September 18th. On November 4th I made the dealership aware that I still had not received my title or license plate, because the plate went dead on the 9th. Never heard back. Called again today, and they had no idea where my title was. The owner and management will avoid you like the plague. Anyone with any authority will avoid you, instead asking those employed under them to deal with things they should not have to deal with. This dealership has a serious top-down leadership issue. Please do not spend your hard earned money to keep this dealership afloat. In the game of capitalism, this dealership deserves to lose for the sake of car buyers. More

Everything was all right with the attention and service, correct person in charge, clear and fast, with nothing beyond normal that deserves to be highlighted correct person in charge, clear and fast, with nothing beyond normal that deserves to be highlighted More