ACE Ford

Caring customer service The service department was very attentive and found a leak in my power steering line. I knew something was leaking in my driveway and was relieved tha The service department was very attentive and found a leak in my power steering line. I knew something was leaking in my driveway and was relieved that they found it. More

Completely Thrilled First let me say that Mr. Brett Campbell is the definition of customer service and respect! I had a scheduled appointment, on a Saturday, to have new First let me say that Mr. Brett Campbell is the definition of customer service and respect! I had a scheduled appointment, on a Saturday, to have new tires and an alignment for my 2012 Fusion. There was an unseen mishap and my tires could not be put on until Monday. I had to travel 750 miles that coming week, so I was concerned. Mr. Campbell was relieved that I wasn't upset. I told him that's why pencils have erasers, mistakes happen. Mr. Campbell is a complete asset to ACE Ford, he more than took care of the situation and put me at ease. I couldn't be happier with how I was treated, to say the least. I've always had my car serviced there and now I have a renewed faith in ACE Ford. See ya's soon and THANX again!! More

Extremely Satisfied Geno took plenty of time to answer all my questions and at no time did I feel pressured or anything like that. The entire sales staff, Geno, Matt, an Geno took plenty of time to answer all my questions and at no time did I feel pressured or anything like that. The entire sales staff, Geno, Matt, and AJ, were super friendly and honestly cared about selling the vehicle I needed at a very fair price and with outstanding customer service. I would highly recommend ACE Ford to anyone looking for a new vehicle. You can't put a price on customer service, and ACE always delivers! More

Very Satisfied I wanted time alone to look, salesman understood. If I had questions he answered. He showed my other options. Nice people all around in dealership. I wanted time alone to look, salesman understood. If I had questions he answered. He showed my other options. Nice people all around in dealership. More

Routine service The Works Last two visits did not receive report card showing inspection findings.was told that the printer “ate” my report. On a previous visit my car was left Last two visits did not receive report card showing inspection findings.was told that the printer “ate” my report. On a previous visit my car was left on the lot with windows open and unlocked. More

19 Expedition Went it to look at a new Expedition. Mark was my salesperson and very knowledgeable about the truck. What he didn’t know he quickly found out for me Went it to look at a new Expedition. Mark was my salesperson and very knowledgeable about the truck. What he didn’t know he quickly found out for me. Price was reasonable and transaction painless. Thanks for the help! More

6 month check on new vehicle I purchased my car from ACE because I wanted a Ford but I also wanted a service station close to my home "just in case." I was not disappointed! I sc I purchased my car from ACE because I wanted a Ford but I also wanted a service station close to my home "just in case." I was not disappointed! I scheduled my service after receiving an advance notice, dropped off the vehicle the night before, and picked up my vehicle the next day right on time. The service department manager called before doing any service work, and then called afterward to let me know what was done and when I could pick up my car. It was exactly the type of service I was looking for! Aside from that, I had taken my vehicle to that same department 3 days before because the I had a screw in my tire and the pressure was dropping in that tire. Because I travel daily with young children in my car, I went straight to ACE, the dealer. They worked me into the schedule, fixed the problem, and I was done in under 2 hours. Again, I was completely satisfied. Way to go ACE Service! More

Ford Explorer 2015 I bought a 2015 Explorer. We had issues with our transmission after 63,000 miles! Of course the car was no longer under warrantee. So we had to buy a I bought a 2015 Explorer. We had issues with our transmission after 63,000 miles! Of course the car was no longer under warrantee. So we had to buy an extended care contract just in case it went bad again. I recently have been having issues with the vents not directing to the proper place. Only to the dashboard no where else! So i made an appointment and found that this service was not covered under the extended care we bought and it would cost $640 to fix! This is crazy! I really do want to like this but it's tough when every little bit something goes wrong and then they just want more money. No trying to resolve it. Not noticing that we bought the car there. No discounts offered. No solutions offered. Very annoyed and still not fixed with this lovely weather! I am not sure what to tell people. Gigi M. More

Ford Explorer I recently bought a ford 2018 explorer. Joe c. was a great salesman friendly and helpful. It went smoothly. I bought the service plan for the vehi I recently bought a ford 2018 explorer. Joe c. was a great salesman friendly and helpful. It went smoothly. I bought the service plan for the vehicle. I would have liked that info already present when I brought the vehicle in for service. That would be my only complaint. More

Check inventory. The dealership is not high pressure like so m any other car lots in the area. All my questions on models I was interested in were answered to my sati The dealership is not high pressure like so m any other car lots in the area. All my questions on models I was interested in were answered to my satisfaction. More