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A1 Imports Inc. Used Car Depot

Rockville, MD

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11 Reviews

15551 Frederick Rd.

Rockville, MD

20855

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11 Reviews of A1 Imports Inc. Used Car Depot

July 03, 2024

Very rude not truthful I bought a car and the wheel bearing were bad I will NEVER buy a car from a1 imports More

by auerback123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Reza Rakhshan
July 27, 2019

Going on 3rd purchase I have purchased 2 cars from this dealership , and both are still running in good conditions ,so about to buy a third one for my daughter More

by Tylisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza Rakhshan
April 08, 2019

Honest Dealer - A Man of his Word Reza from A-1 Auto Imports was extremely helpful and honest and runs a small dealership consisting of about 60 vehicles or so. He provided a great dea More

by Bryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza Rakhshan
August 04, 2017

Leaky Battery covered in corrosion felt confident about buying from Reza because he spoke of wanting return customers and instilling trust. I didn't look under the hood because I have More

by Barbara A Kreling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Reza Rakhshan
May 09, 2017

Superior experience at A-1 IMPORT CARS I had a superior experience at A-1 IMPORT CARS, Mr. Rakhahan was so nice and went above and beyond to get me my Honda Accord. This is my first brand n More

by brizeyda ochoa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza Rakhshan
April 25, 2017

Great Service. I get my car 2016 Toyota Rav4 from there, excellent customer services, they help me with my credit. lower price. You can ask for Mauricio Rodriguez More

by Elvia1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 22, 2017

Inaccurate vehicle description over phone. My experience was not as bad a Acura 2012, but it was similar. Auto posted on the internet that I was interested in. Explained to the person on the ph More

by Acura 2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Maurice?(spelling) and manager
Apr 29, 2017 -

A1 Imports Inc. Used Car Depot responded

We are aware of these issues and actually agree with the customer. NO used car should ever be described as in showroom condition, and that salesman has been made aware of using this description in the future. Most of our cars would be considered to be in premium condition for their years of use. The occasional scratch or dulling is inevitable, and should be accurately described. The manager is also the owner and takes a great deal of pride in presenting his cars, which he meticulously cleans and details before they are presented for sale. He also spends a great deal of time culling through the 'chaff' of available cars to find a 'gem' for his customers. He and the salesman who spoke on the phone with this customer regret the unintentional mistake in the description, and apologize for the customer's long drive to look at the car.

August 22, 2016

Great Service. Very honest and Friendly!!! I recently came in to purchase a vehicle at this company and the first thing i can say i valued was that they where very honest and they where willing More

by Ttenecia1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza,Ryan
April 20, 2016

Reza is not friendly! I went to buy a car from this dealership. They had bad review(s) but sometimes you have to experience it for yourself. Reza appears to be a nice guy More

by briang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reza
Apr 29, 2017 -

A1 Imports Inc. Used Car Depot responded

We strongly reject this customer's use of the term 'racist'. Reza, himself an immigrant, actually takes a great deal of pride in the diversity of his client base, including the large number of repeat customers. His staff shares the same diversity both personally and in terms of how they treat and appreciate their customers. This is an inappropriate review. Come and visit us and see for yourself.

May 01, 2015

reza the owner was extremely rude I drive 5 hours to see a car that reza stated at excellent. car had issues and when I informed reza he turned rude with me and told me to leave More

by acura2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
reza
Apr 29, 2017 -

A1 Imports Inc. Used Car Depot responded

This was a two-way conversation. One of the perks of being the owner is that a rude and obnoxious customer only needs to be tolerated for a certain time. We have a very good internet presence at www.a-1imports.com, where we state that the prices listed are NOT negotiable. With that in mind, we try to give serious customers the smoothest and least painful buying experience. We have a very large number of repeat customers, and that, more than anything, is a testament to how we value and treat our customers.

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