A&T Subaru

Very Poor Customer Service, Would not Recommend to Anyone They have poor customer service and poor management. They have limited inventory and the management has no concern for customer satisfaction. The bo They have poor customer service and poor management. They have limited inventory and the management has no concern for customer satisfaction. The bottom line is all they care about. I would not recommend this dealership to anyone. More

Platinum standard I was shopping to replace a 2012 Legacy lease with a 2015 lease. Inventory at the NJ dealers where I live was low, so I started searching the interne I was shopping to replace a 2012 Legacy lease with a 2015 lease. Inventory at the NJ dealers where I live was low, so I started searching the internet for NY and Pa dealers. The short story is that I saved at least 1k by leasing the car through AT. Sheila Springer was professional and accommodating, and after making a long drive to the dealership there were no gimmicks or games. If every dealership were to conduct themselves as AT did in this transaction, well, you know. I think the reason there are only a few reviews here and on Yelp is that they don't ask their customers to write reviews. Told Sheila I'd be back in three years when the lease is up. More

Great Internet Sales Had a great experience working with Kevin at A and T, and here's why ... Everyone talks about Internet Sales and how the internet has changed the c Had a great experience working with Kevin at A and T, and here's why ... Everyone talks about Internet Sales and how the internet has changed the car buying process. That would seem, in my experience, to depend on the dealer. I knew what I wanted in a new car, but I live over an hour from the nearest Subaru dealer -- although there are many within three hours. So, I really wanted to conduct the car buying process remotely, by email and by phone. Every dealer has their Internet Sales Team, or Internet Sales Consultants, and so I wanted to find the best deal on the specific model I wanted (give or take a few minor options) and that would be the dealer I went to. Some dealers wouldn't give me straight numbers. Some misled me about financing. Some clearly weren't going to work this way by quoting me a price that was the same as the MSRP. And some were vague on specifics but big on me coming into the showroom to work with the sales team on that elusive "best price." Kevin Clouser at A and T sent me a price quote that was way better than anyone else's, and very attractive compared to what Edmunds and KBB were telling me. He ran the numbers with all taxes and fees so I could see exactly what the "out the door" total was going to be. I was able to do everything by email and phone, so when I went to the dealership I drove away in the new car in less than an hour. To my mind, that is how internet sales SHOULD work, and it was exactly how I wanted things to work. More

Great Experience Great Experience. I went into AT Subaru to look at the new WRX's. I dealt with David Gorman who gave me great information on the vehicles. I wanted to Great Experience. I went into AT Subaru to look at the new WRX's. I dealt with David Gorman who gave me great information on the vehicles. I wanted to test drive a WRX however they did not have any automatics on the lot (Wife doesn't know how to drive stick). Before leaving, David said he would provide me with a catalog and also told me he would give us a call once an automatic WRX came onto the lot. He checked the systems and reported that one would be on the lot within a week. Walking out of the dealership, I forgot to grab the catalog. After a few days, we looked in the mail and David had mailed us a catalog with a note inside saying again he would contact us once an automatic came in. We ended up purchasing the WRX. Out of any vehicle I've purchased from a dealership, David Gorman has to be one of the nicest/professional sales people I've dealt with. I haven't dealt with service yet as the vehicle is still new but everyone we dealt with so far has been great! More

2nd time in a&t subaru This was the second time i went into a&t subaru. First time i went in was last year to buy a sti. Salesman basically gave me the attitude that he didn This was the second time i went into a&t subaru. First time i went in was last year to buy a sti. Salesman basically gave me the attitude that he didnt need the sale. So i ended up leaving and going to another dealer to buy it. This time i went i thought maybe it was just the particular salesman but no dice. This one was even worse than the one before. I went in asked for the price on the sti and to appraise my car. They came back with an appraisal at which point i asked if they would do any better. He simply said no and his attitude was the same. Buy it at whatever we want or leave. I'm not an older person who looks like they have money but if I'm there to buy a car it means I want to buy it. Ended up going to glanzmann subaru which the salesman there was very helpful and courteous. I will never go back here again and will keep anyone i know from going. FYI their service dept is not any better. More

GREAT Experience! Kevin Clouser was great. The ENTIRE staff at A&T Subaru is professional, helpful and friendly. Over a span of about 3 months, I spoke with many othe Kevin Clouser was great. The ENTIRE staff at A&T Subaru is professional, helpful and friendly. Over a span of about 3 months, I spoke with many other salespeople and dealers, and never received the kind of help and respect I received from Kevin and A&T. He never tried to pressure me into a car or options I didn't want, he worked hard to stay in touch and help while I made my final decisions, then he located the exact car I wanted and I was able to pick it up the next day. Save yourself some stress and headaches and go straight to Kevin Clouser and A&T Subaru if you're thinking about buying a car. (I saw a review regarding loan payment information but that's your responsibility as a car owner, not the dealer's.) Call Kevin at A&T and you'll see why I'll never go anywhere else to buy a car! Good luck! More

The bank they set me up with, failed to provide me with my payment information, before my payment was due(March 4th), so I was late the first payment. I received my payment booklet on the March 18th. When my payment information, before my payment was due(March 4th), so I was late the first payment. I received my payment booklet on the March 18th. When I contacted the dealership they told me it wasn't there problem! They also submitted the wrong bank information(they told my insurance company the loan was through Chase instead of Valley National Bank) to my insurance company. On top of all this they would not give me anything close to KBB value for my car. So in closing stay the f**k away from A&T Subaru and Valley National Bank!!!! Oh, yeah and Valley National Bank offers no online bank payments, who the f**k doesn't offer that in 2013???? More