A Better Way Wholesale Autos

So this guy took 1300$ from me and won’t give me back my deposit. I think it’s pretty messed up that this is even allowed. I called and spoke to 3 different people and nobody could help me. I definitely wou deposit. I think it’s pretty messed up that this is even allowed. I called and spoke to 3 different people and nobody could help me. I definitely would not go here again. Place is trash More

They pay for positive reviews Notice how almost all 5 star reviews name the sales person and the lesser reviews rarely do? I've read on BBB.org a complaint dated 05/29/2018 that A Notice how almost all 5 star reviews name the sales person and the lesser reviews rarely do? I've read on BBB.org a complaint dated 05/29/2018 that A Better Way Wholesale Autos gives gas cards to customers who leave 5 star reviews and I'm guessing one of the criteria is leaving the sales people's names. I'm not going to call out my sales person because I liked the guy, but I don't trust companies that pay for reviews. A number of things went wrong with my buying experience hence my negative review. First, I was promised 4 repairs: replace a cracked leaf spring, replace a door handle that was keeping interior light on and killing battery, a new battery to replace the one that sat discharged for extended periods of time, and fix an oil leak that was dripping oil right onto the exhaust manifold. Only the door handle and leaf spring - the two things that would affect my Mass safety inspection - got repaired. The promised repairs were noted on paper, my wife and I both saw it, but not on the disorienting, oversize sales contract and his notes were not included in the sales packet. Maybe the sales guy sent the demands to the service department and they decided not to do it. Who knows. Second, I did not dispute a single add on charge, I just signed on the lines next to where he asked me to because I needed to get out of there and pick up my kids. I was there for hours (dead battery, busy place.) What really angers me is the $200 VIN etch I opted for never got done. I can deal with being screwed over on the repairs that were promised by some sales man. What I cannot stand is not getting services I paid for. Third, I waited a week for the repairs before calling and asking if the truck was ready. I was told that it had been ready for days. No one called me. It was pouring rain when I picked up the truck so I didn't inspect it before taking it and even if I had realized the repairs hadn't been done before finalizing the purchase, I needed the truck right then. My car broke down and I needed a vehicle ASAP. How have they handled the situation? I don't know - I didn't try to resolve the problems. I'm sure they'll tell me to simply drop the truck off and they'll take care of everything. Well, it's an hour and a half drive one way to get a battery, change an o-ring, and get the VIN etch done. I'll eat the cost of the VIN etch and do the battery and oil leak repair myself and have fond memories of the time I had my very own bad used car dealer experience. More

sneaky tactics These reviews are fake. This company is as crooked as Watergate. deposits are NON REFUNDABLE.... even if you don't get the car. Buyer beware. don't le These reviews are fake. This company is as crooked as Watergate. deposits are NON REFUNDABLE.... even if you don't get the car. Buyer beware. don't leave a deposit to hold a vehicle, don't give them money for anything unless you see something in writing stating "deposit is refundable". Because this company will exhaust you, waist your time, then have you sign papers that are to your disadvantage from sheer exhaustion. More

great experience Extreme helpful with my sons first car purchase, Thomas (Tom) was very helpful and courteous, also He was wiling to stay the extra time so we can f Extreme helpful with my sons first car purchase, Thomas (Tom) was very helpful and courteous, also He was wiling to stay the extra time so we can finalize the purchase. Scott (finance dept) was very patient as well. Thank you for the great experience. I would recommend this car dealer. More

Awful.. worst car experience ever Be very careful. They sent me a letter declining to give me credit and then would not return my deposit when requested. I would definitely Shop elsew Be very careful. They sent me a letter declining to give me credit and then would not return my deposit when requested. I would definitely Shop elsewhere. More

Fabulous Dealership Love this place! Bought two cars at an incredible price from Emmanuel! Always super friendly. Don't go anywhere else! Best place you buy a car from Love this place! Bought two cars at an incredible price from Emmanuel! Always super friendly. Don't go anywhere else! Best place you buy a car from More

Stay away! My sales rep were Jeff and Bri. I wish I did not spend my money here. I went in on a Friday and knew exactly what car I wanted and how much I wanted t My sales rep were Jeff and Bri. I wish I did not spend my money here. I went in on a Friday and knew exactly what car I wanted and how much I wanted to spend. However, Jeff told me that the car I wanted was a lemon and that I needed to choose a different SUV. This caused me to have to increase my budget. The 2nd car that I choose that was somewhat in my price range would not have been ready until Monday due to some mechanical issues that needed to be fixed. Jeff assured me that the vehicle would be ready by Monday. I informed Jeff that I would only put a down payment if the car was ready by Monday and he assured me that it will be. The car was not ready by Monday or TUESDAY. I then requested a refund of my deposit since the vehicle was not ready as promised by Monday and I was denied. Bri then promised that the vehicle would be ready by Wednesday morning and it still was not. I had to constantly call for updates. They will say anything to get you to put a deposit down. Stay away. You will regret it. More

Purchased a car My husband and I purchased a car from Miriam Rodriquez. We didn't know which larger vehicle we wanted so Miriam showed us smaller SUV's, large pick u My husband and I purchased a car from Miriam Rodriquez. We didn't know which larger vehicle we wanted so Miriam showed us smaller SUV's, large pick up trucks, and then a GMC yukon denali. She was very very patient with us. Walking back and forth to the lot where the cars were parked. We finally picked the Yukon Denali. I would recommend Miriam Rodriquez to all my family and friends, for her friendliness and for being so professional. More

Great experience Miriam was extremely helpful in getting us the car we wanted. She went above and beyond to communicate with us about what was happening. I would defin Miriam was extremely helpful in getting us the car we wanted. She went above and beyond to communicate with us about what was happening. I would definitely recommend Miriam and A Better Way in Naugatuck! More

My First Car!!! I been saving all summer and i was looking to finance a car and Mariam helped me and pointed a Honda CRV out and I automatically fell in love! Such a I been saving all summer and i was looking to finance a car and Mariam helped me and pointed a Honda CRV out and I automatically fell in love! Such a nice lady! Thank you Mariam!!!! More