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94 Nissan of South Holland - Service Center

South Holland, IL

4.6
1,297 Reviews

1,297 Reviews of 94 Nissan of South Holland - Service Center

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October 30, 2022

The service was ok but the information being relayed to me about what else was wrong took forever for me to receive that information it took 2 days after my service. More

by chrisgray807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Taylor McCarroll
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

94 Nissan of South Holland responded

Chris, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We hope you are willing to give us another chance. Matt Sappenfield Owner Loyalty Manager

Nov 04, 2022 -

chrisgray807 responded

Yes i definitely will i love the location

October 25, 2022

The good thing about the dealership is that they tell you what they need to do for your vehicle to keep it in running condition!! More

by Aldenkirk52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Koehler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2022 -

94 Nissan of South Holland responded

We appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Matt Sappenfield Owner Loyalty Manager

October 21, 2022

AMAZING services. They are always accommodating. And always friendly and eager to help. Always making customers first. More

by pearlienewbill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sappenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Koehler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacquelyn Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Roberson, Frank Kaczmarski
Oct 26, 2022 -

94 Nissan of South Holland responded

We're happy you found our staff to be so supportive during your experience here at Nissan Of South Holland. Thank you, and have a fantastic day! Matt Sappenfield Owner Loyalty Manager

October 20, 2022

Good work clean atmosphere nice employees answerall questions asked Dealerships is well kept good👍 location More

by Lard4nay@sbcglobal.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

94 Nissan of South Holland responded

We are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day. Matt Sappenfield Owner Loyalty Manager

October 20, 2022

Great Service Advisors, efficient and knowledgeable technicians, pleasant and clean waiting area. I received my car in a really quick time with all the necessary work done. More

by wahop29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson
Oct 26, 2022 -

94 Nissan of South Holland responded

Thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Matt Sappenfield Owner Loyalty Manager

October 19, 2022

the service was great and i was so Satisfied with the repairs of my car South Holland Nissan is the best thank you all More

by saintstalking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Roberson, Frank Kaczmarski
Oct 21, 2022 -

94 Nissan of South Holland responded

Your satisfaction is our top priority. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Matt Sappenfield Owner Loyalty Manager

October 17, 2022

The people was nice the place was clean the service was awesome they keep you aware of what’s going on with your vehicle when you text them the young man was amazing who signed me in for my vehicle to be w More

by laton1967
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Otis Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

94 Nissan of South Holland responded

Thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day. Matt Sappenfield Owner Loyalty Manager

October 15, 2022

All the employees was very polite & nice I was there for a oil change.,Thanks More

by Xb2x2b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson
Oct 19, 2022 -

94 Nissan of South Holland responded

We are so happy to read such a great review about Nissan Of South Holland! If you're ever in need of more help, please let us know! Matt Sappenfield Owner Loyalty Manager

October 14, 2022

Great reception. Made me feel welcome. Address my questions and concerns. Would definitely return again More

by reine.issema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

94 Nissan of South Holland responded

We're glad to hear you enjoyed your visit. We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

October 12, 2022

I brought my car there because I had the engine light on and I needed it evaluated and repaired I got my car returned to me it seemed to be running better but two days later the engine light was back on so More

by modelone4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Torrey Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

94 Nissan of South Holland responded

Here at Nissan Of South Holland, we strive for excellence, and are disappointed to hear that you received anything less. We are sorry Carvana sold you a vehicle with multiple issues. If you brought it back to us we could have made sure we fixed it correctly or if there were any other issues with your vehicle. Sorry we could not do more for you. Matt Sappenfield Owner Loyalty Manager

Oct 19, 2022 -

modelone4 responded

You are absolutely correct my issues are not with Nissan they are with Carvana but at the same time the factory warranty was with Nissan that’s why I brought it there!! I appreciate your response it’s more than I received from Carvana thank you!!

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