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94 Nissan of South Holland - Service Center

South Holland, IL

4.6
1,296 Reviews
Call Service Center (708) 251-0222

1,296 Reviews of 94 Nissan of South Holland - Service Center

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December 09, 2023

I'm completely unsatisfied and upset They strip my oil plug Poor not true information was told to me to cover they mistake More

by jaxxx093
Recommend Dealer
No
Employees Worked With
Gerardo Ibarra, Gerardo Ibarra
Report | Print
Dec 13, 2023 -

94 Nissan of South Holland responded

We are disappointed to hear that you did not have a more positive experience with us at Nissan Of South Holland. We appreciate you bringing this experience to our attention. If you are willing to give us another chance, I am offering a free oil change and tire rotation hoping you will come back as our valued customer. We hope we can get it right the second time and we will learn from our mistakes from your input. Hope to see you back. Matt Sappenfield Owner Loyalty Manager

Dec 13, 2023 -

jaxxx093 responded

Sir i called you yesterday left 2 messages Also they said they cnt do oil change when i was there. I use to be a manager at jiffy lube. People strip oil plugs all time.Just own up to it. I have all my receipts. So can someone please fix my car.

December 09, 2023

They gave me the impression that I mattered I think that Taylor went above and beyond on my behalf. More

by JMiller
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor McCarroll
Report | Print
Dec 12, 2023 -

94 Nissan of South Holland responded

Jmiller, we are so happy to read such a great review about Nissan Of South Holland! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Take care! Matt Sappenfield Owner Loyalty Manager

December 09, 2023

Quick Efficient Painless I dropped in without an appt. and they were delighted to accomadate In 52 yrs of patronizing dealerships I've never encountered an easier process More

by stephensage74
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson, Tyler Roberson
Report | Print
Dec 12, 2023 -

94 Nissan of South Holland responded

Hi Stephen, thank you so much for your positive comments about Nissan Of South Holland! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Matt Sappenfield Owner Loyalty Manager

December 08, 2023

The staff are nice and would check in to let me know the wait time/car status. The snacks were good! More

by mdavis1899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Cashier I don't remember her name
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Dec 12, 2023 -

94 Nissan of South Holland responded

Davis, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Matt Sappenfield Owner Loyalty Manager

December 07, 2023

They lied about my first head light being broken, it was pulled out to make it look broken. Will never purchased or do a service here again More

by NATEISHAHAWKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Torrey Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

94 Nissan of South Holland responded

Nateisha, it's upsetting to hear that your experience was anything but stellar. We would never lie about your vehicles condition. Your head light was not connected all the way. We are sorry you are inconvenienced with your head light and if you ever change your mind on fixing it let us know. Take care! Matt Sappenfield Owner Loyalty Manager

December 04, 2023

Always prompt and courteous service. Very friendly atmosphere. Every employee greets you with a smile and Asks if you're okay. More

by BIGGE911
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson, Tyler Roberson
Report | Print
Dec 07, 2023 -

94 Nissan of South Holland responded

We are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Matt Sappenfield Owner Loyalty Manager

December 04, 2023

Very friendly and helpful They made my experience very pleasant and very comfortable and fast, I told Taylor I had to be out by a certain time and she took care of me More

by 8317MISSBEE
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor McCarroll
Report | Print
Dec 07, 2023 -

94 Nissan of South Holland responded

Thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

December 02, 2023

I've been a customer with this dealer for the past 9yrs, I've least 3 vehicle's and now purchased one, it's a great dealership and I love the fact that it's in the community I reside. Very professional with More

by CHERYLCOLLINS22
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Torrey Hall
Report | Print
Dec 05, 2023 -

94 Nissan of South Holland responded

It's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Matt Sappenfield Owner Loyalty Manager

December 02, 2023

Very good, never had a bad experience. Never had a bad experience with service department. Treated with respect. The service was very prompt. More

by bmason918
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Torrey Hall
Report | Print
Dec 05, 2023 -

94 Nissan of South Holland responded

We appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us! Matt Sappenfield Owner Loyalty Manager

December 01, 2023

Bad service Prices are to high waiting time long no discount no food drinks offer More

by dnoble222
Recommend Dealer
No
Employees Worked With
Taylor McCarroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor McCarroll
Report | Print
Dec 05, 2023 -

94 Nissan of South Holland responded

Hello! We're so sorry you had a. long waiting time. I don't have your full name so I don't know the context of the situation. Our service advisors are usually pretty good about estimating the time it will take to complete services but waits do happen for one reason or another, however, I can understand how frustrating this can be. As far as offering food and drink, we do have vending machines with a variety of cold drinks and snacks as well as free coffee and tea. Our cashiers also make popcorn and water for our guests thru out the day that is available at the cashier. We used to have a fridge of water and fresh pastries out for customers to grab but we had to stop doing it when COVID happened for the safety of everyone. Now we just hand them out in pre-wrapped portions to cut down on passing around seasonal flu and COVID. I hope this makes you feel a little better and you can give us another chance. Please contact our Service Manager, Torrey Hall, if you'd like to discuss anything further. He can be reached at torrey@94nissan.com. Regards, Liz

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