704 Exotic Autos

By far the worst xxxx dealership I had to ever deal with. It too a week and I never got any paperwork, it was always an excuse when I asked for the paperwork. It too a week and I never got any paperwork, it was always an excuse when I asked for the paperwork. More

BUYER BEWARE The Situation: On October 19, 2024, I purchased a 2021 Jeep Gladiator (VIN: 1C6JJTBG4ML554926) from 704 Exotic Auto. Less than 30 days later, on the evening of November 13, 2024, I experi purchased a 2021 Jeep Gladiator (VIN: 1C6JJTBG4ML554926) from 704 Exotic Auto. Less than 30 days later, on the evening of November 13, 2024, I experienced a major mechanical failure while driving in Colonial Heights, VA, leaving me stranded on the side of the road. Upon further inspection, I discovered that the vehicle had been sold to me in an unsafe condition, with several critical components missing or improperly installed, which could have resulted in severe injury or death. A certified mechanic who inspected the vehicle determined that the rear differential was missing several bolts and that others were loose, likely due to improper torquing. This caused the differential fluid to leak out, leading to the complete failure of the differential gears, bearings, and the rear differential itself. As a result, the rear differential and drive shaft were seized, leaving the vehicle inoperable. Immediate Action and Response: After contacting Charles, the salesperson who sold me the vehicle at 704 Exotic Auto, on the evening of November 13, he expressed regret over the situation and assured me that he would escalate the matter to the General Manager, Dalton. I also personally contacted Dalton on the morning of November 14, explaining the situation and the inconvenience I was facing, including the cost of the tow, a rental vehicle, and the uncertainty surrounding the repair costs. Given that I had purchased the vehicle less than a month ago and that these issues were not disclosed at the time of sale, I expected the dealership to take full responsibility for the repair costs. Unsatisfactory Response from Management: However, on November 15, 2024, I received a disappointing call from Dalton (General Manager at 704 Exotic Auto), who informed me that the owner of 704 Exotic Auto (Gabriel), would not take any responsibility for the situation. He cited the vehicle’s “as-is” sale and the absence of an additional warranty as reasons for refusing to cover the repair costs. This response was not only unprofessional but also dismissive of the serious safety concerns surrounding the vehicle. It left me with no choice but to pursue further action. Request for Resolution: Given that the vehicle was sold to me in an unsafe condition—less than 30 days ago—with missing and improperly installed parts, I believe 704 Exotic Auto has a clear obligation to assume responsibility for the necessary repairs. The estimated cost for the required repairs, including the replacement of the rear differential assembly, is between $2,500 and $2,800. While I would prefer to resolve this matter amicably, the dealership's refusal to address the issue and leaves me with no choice but to escalate this matter. More

The salesperson (Dan) was great! With that said, the experience stops there. The business office (Leslie in particular) is unorganized, rude and treated the buyer like trash once the With that said, the experience stops there. The business office (Leslie in particular) is unorganized, rude and treated the buyer like trash once the sale had been completed. Slower than frozen syrup in processing paperwork and then she made excuses and blamed the customer as to why things were not done. I’m still waiting on my tag months later! I’ve purchased dozens of vehicles in my lifetime and this has been by far the worst experience yet. I purchased my vehicle in February and it is now the middle of April and I still don’t have my tag. Received a text once again today asking for additional info. to process the paperwork. The business office person (Leslie) actually “argued” me down putting the blame on me as customer for incomplete paperwork and delay. When in fact they have a process that is inefficient and not customer friendly at all. Here’s a piece of advice. Get the information you need for the customer upfront from the customer instead of requesting it months later. It will be May when I receive a tag for a vehicle purchased in February. Good looking car, yes. Great sales people, yes. Excellent overall experience— ABSOLUTELY NOT!!! More

Ask them to contact me on 26th & haven’t heard back & today is Friday 29 th & still no reply from the dealership - so assuming 2023 Corolla has been purchased today is Friday 29 th & still no reply from the dealership - so assuming 2023 Corolla has been purchased More

This dealership had great communication and service for my purchase with trade-in. I really appreciate the attentive attitude from Thomas Gashaw, who was helpful during our initial correspondence and also my purchase with trade-in. I really appreciate the attentive attitude from Thomas Gashaw, who was helpful during our initial correspondence and also after the sale. Highly recommend! More

Top notch buying experience. Every one was super professional and prompt. Will recommend to friends Every one was super professional and prompt. Will recommend to friends More

Wouldn’t recommend wasted my time and my husbands time as well. I told them we couldn’t put anything down and payment need to be 400 or lower . He came back with 2000 down and a payment of $680 a month how ? well. I told them we couldn’t put anything down and payment need to be 400 or lower . He came back with 2000 down and a payment of $680 a month how ? The car was listed for 19600 there’s no way the payment would or should be that high . When I asked about the fees Tom couldn’t even answer my question .‘I wouldn’t recommend this place they add high fees and don’t care about the best interest for their customers. He allowed a deal to walk out the door today and I WONT be back at all! More

Great knowledgeable sales team and managers Awesome Great knowledgeable sales team and managers Awesome services. Best place to get your next vehicle. Great knowledgeable sales team and managers Awesome services. Best place to get your next vehicle. More

I am blown away that Keffer would allow their name to be attached to these crooks! I purchased a luxury vehicle from this dealership, costing well over $50k, and they couldn't even send a salesperson or int attached to these crooks! I purchased a luxury vehicle from this dealership, costing well over $50k, and they couldn't even send a salesperson or intelligent person to have me sign my documents. I also haven't received my second key that is well over $600, nor my BMW M All weather mats I was told were with the car. But that's petty, trust me. I can buy those myself. What I can't buy is customer service and honesty, and they can't even spell that, I'm sure. Over the last few days, I have received threatening texts and phone calls from a person who claimed to be a manager, but actually isn't. It seems they also have severe incompetency in the titles department, because they can't seem to get one for my trade in from BMW Financial, even though they have all paperwork necessary. After being told that the "Owner" says they are going to pursue legal action against me for a car they own, I asked for a call from the "Owner". I have not received that call, as I am sure the General Manager named John doesn't want him to know that he has had a $53,000 car on the lot that they can't sell for 6 months, that's not very bright, especially when I have a worthless conversation with this gentleman, and he doesn't even know about it. What GM of a dealership doesn't know that he has that much money tied up in a car he can't sell because his titles department is incompetent? The "Owner" probably doesn't know how they react to intelligent people either, which is consistently condescending and yelling to control the narrative. That works on need buyers, not 850's that buy whatever we want, and even then, it's sad that they take advantage of that model customer. Endgame is that they are saying I have to do their job for them, which I can't, because I no longer own the vehicle, or they are threating forced capitalism by thinking I am stupid enough to fear myself into thinking they can make me buy a car back that I no longer own. It's really sad when a family owned business puts the wrong people customer facing, maybe they don't understand that sugar is sweeter than spice, and if you ask the right questions, treat people the right way, maintain your integrity, and exhibit honesty, you'd get further. Oh, and the GM also said if I call the store again, he'll call the Police. That's a defeatist that is admitting they've done something wrong and are scrambling to find a solution, what a shame! I'll wait on that call from the "Owner", something tells me they understand how to have a resolution-oriented conversation! Until then, DO NOT BUY A VEHICLE FROM THESE INDIVIDUALS! YOU WILL NOT BE TREATED FAIR OR EQUAL! TAKE YOUR BUSINESS ELSEWHERE! More