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6th Avenue Honda - Service Center

Stillwater, OK

4.4
471 Reviews
Call Service Center (405) 571-0952

471 Reviews of 6th Avenue Honda - Service Center

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August 06, 2024

Customer service are friendly and very thorough about what needs to be done. No forced upselling. More

by Kyle Hey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

6th Avenue Honda responded

Thank you, Kyle! We're glad you appreciated our friendly and thorough service. It's important to us that you feel comfortable with your decisions, without any pressure. We appreciate your feedback!

July 01, 2024

They have nice people but they don't always follow through in the service department. More

by Rhonda
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Kenning
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aimee Baker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kane Little
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Jul 05, 2024 -

6th Avenue Honda responded

Thank you for your feedback, Rhonda. We appreciate your kind words about our team, but we're sorry to hear about the issues you experienced with follow-through in our service department. This is not the level of service we aim to provide, and we apologize for any inconvenience caused. Please reach out as we would like know more about your experience.

Jul 05, 2024 -

Rhonda responded

When they finally figured out what was wrong with my car and called me, they gave estimate and informe that one part wouldn't be in for a week. Called back next morning and said one part was wrong. Bad news part would cost a little more, but good news part could be in next day. Call late next day and part not in so have to wait over weekend to see if it comes in Monday. Got call Monday morning part is in, so I asked when it would be ready. Was told it would be ready around 4 which was to late for me since I had to be in Stillwater at 2:30 and would leave about 3 with an elderly gentleman. I called Tuesday morning and was told that my car that was supposed to be ready Monday around 4 still wasn't ready. I was then told it should be ready around 11:30 then as we finished talking was told noon. I was at the mercy of my son to get there to get my car. We showed up about 11:30 and were told it would be another 30 minutes. After that 30 minutes we were then told there had been a problem so it would be another hour. What could I do but wait, I wasn't leaving without my car that I had been told would be ready the day before around 4. Then it cost around $500 more than the estimate. Not sure I will be happy to return.

June 27, 2024

I will no be using this dealership for quite awhile. The reputation of this deal is very poor. From sales to service I cannot recommend this dealership. I hesitate to review the dealership because th More

by james.andersonhf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aimee Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

6th Avenue Honda responded

Our goal is to exceed all expectations but it seems we fell short with your experience. After visiting with my team, I understand you were unpleased because we could only offer 6 complimentary oil changes when you purchased and we now offer oil changes for life as an option. I do apologize for this, but the year you purchased, this was not an option we had available. I hope you will consider us for your next service appointment and vehicle need. Please accept our apology and please consider us in the future. Sincerely, Jason Banister 405 338 9822

June 24, 2024

This dealership is not professional in their service appointments. They canceled my service appointment an hour before the appointment time because their online appointment database does not run in sync More

by Zach Cohen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aimee Baker
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

6th Avenue Honda responded

Hello, Our goal is to exceed all expectations but it seems we fell short with your experience. After visiting with my team, I understand you made your appointment after hours and our system for some reason did not sync properly. Since then the problem has been resolved, and I am sorry we had to cancel your appointment the following morning. I do apologize and I hope you will consider us for your next appointment. Our hours are 7:30am to 6pm, Monday through Friday and 7:30am to 4pm on Saturday, if you prefer to speak to someone vs using the online application. Please accept our apology and please consider us in the future. Sincerely, Jason Banister 405 338 9822

June 12, 2024

Service was prompt, well done and they kept me apprised of what they were doing. An accurate estimate was provided to me before any work was done. I be will have my car serviced/repaired there again. More

by Peaslee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

6th Avenue Honda responded

Thank you for your wonderful feedback, Peaslee! We're pleased to hear that you appreciated our prompt service, clear communication, and accurate estimates. We look forward to servicing your car again in the future.

May 27, 2024

Convienent checkin and service appointment time was set. Service representative was courteous and explained service needs. More

by lesconner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

6th Avenue Honda responded

Thank you for your feedback, lesconner! We're glad to hear that your check-in and service appointment were convenient, and that our service representative provided courteous assistance and explained your service needs. We appreciate your support and look forward to serving you again in the future!

March 02, 2024

Always explains services and technicians do good work. I'm happy taking my 2014 Honda CRV to be serviced with 6th Avenue Honda. More

by EZ4STEPH2DO
Recommend Dealer
Yes
Employees Worked With
Aimee
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Mar 04, 2024 -

6th Avenue Honda responded

Thank you for sharing your experience, EZ4STEPH2DO! We're glad to hear that our team at 6th Avenue Honda always explains services well and that our technicians do good work on your 2014 Honda CRV. If you have any further questions or need assistance, feel free to reach out.

January 27, 2024

They squeezed me in at the last minute to repair (replace) a damaged tire. I called late on Wednesday and they were able to assist me even though it was after 4 pm. More

by sissonm
Recommend Dealer
Yes
Employees Worked With
Aimee.
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Jan 29, 2024 -

6th Avenue Honda responded

Thank you, sissonm! We're glad we could assist you with the damaged tire on short notice. If you have any more issues or if there's anything else we can help you with, feel free to reach out. Safe travels!

January 15, 2024

Aimee is amazing. Always quick with getting my car in for an appointment and works with me on a good scheduling time. Kind. Professional. Excellent service. More

by Amanda
Recommend Dealer
Yes
Employees Worked With
Aimee
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Jan 15, 2024 -

Amanda responded

Easy to schedule service. Friendly workers. Excellent customer service. Aimee is the best!

January 15, 2024

Easy scheduling, quick in an out I will be back and share experience Good Bye More

by ronwhill
Recommend Dealer
Yes
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Jan 16, 2024 -

6th Avenue Honda responded

Thank you, ronwhill! We're pleased to hear that scheduling was easy and your visit was quick and efficient. We look forward to welcoming you back in the future. If you ever have more automotive needs or if there's anything else we can assist you with, feel free to reach out.

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