518 Auto Sales of Norfolk

They were so friendly and helpful while finding the perfect truck for us! Thank you Ryan and Team! perfect truck for us! Thank you Ryan and Team! More

I urge everyone to run away. There are 100 dealerships in Norfolk- go to one of them instead. We bought a car from this “dealership” last Friday. It’s now Thursday. They knew we There are 100 dealerships in Norfolk- go to one of them instead. We bought a car from this “dealership” last Friday. It’s now Thursday. They knew we just moved out of town, but wouldn’t let us take the car home. It needed an inspection. That’s what we were told at least. We paid the down payment, we signed the loan agreement, we signed the monthly installment paperwork, we did everything. Our brother stayed in town for what was supposed to be 2 days longer just to be fed more xxxxxxxxx and now has missed an entire week of work!! They don’t give a xxxx about the impact they’ve caused on our life, on my brothers life, on anyone’s lives except their own! They won’t even work with us to give us the money back by tomorrow!!!! The newest excuse is that we suddenly aren’t approved after WE WERE ALREADY APPROVED! My husbands credit score is almost 700 and we’re approved everywhere we look….. yet this little spot cant approve us? Okay. I’ve been put on hold for hours at a time. Disrespected, pushed aside, been spoken to like xxxx, lied to continuously, yet I’ve been gracious, patient, & kind. They even accidentally charged $5 less on the down payment and my husband pointed it out so we could pay that and weren’t shorting these ppl. Yet we still got treated like this!! The police will be with my husband tomorrow when he comes in to get our money back since apparently its a process to issue a refund. However we paid cash and it should just be handed back to us. If this check is not ready, we will proceed with filing a lawsuit. We have every bit of proof and recorded phone call we need to prove the xxxxxxxxx we’ve been dragged through. & if I go into labor on this trip that shouldn’t even be taking place, that will be added to the lawsuit as well. More

They were very helpful and straight to the point. No one pressured me to get any of the beat up vehicles. In fact, I was going to buy one that had engine problems and they recommended that if I don’t No one pressured me to get any of the beat up vehicles. In fact, I was going to buy one that had engine problems and they recommended that if I don’t want to have a difficult time with that BMW I should look at the better ones they have. Thank goodness I listened, because I ended up with a 2015 BMW that was in a great condition with only a small broken A/C vent. More

Amazing experience if your looking for a new vehicle go see Andrew and the people at 518 auto. They will get you right and quickly. Can’t say enough good things about them. see Andrew and the people at 518 auto. They will get you right and quickly. Can’t say enough good things about them. More

I got the suv from them I asked them to fix’s something’s on it the man told me he would and didnt because now I got to pay 2500$ to get it fix’s they did me wrong but don’t get me wrong I like the suv but i on it the man told me he would and didnt because now I got to pay 2500$ to get it fix’s they did me wrong but don’t get me wrong I like the suv but it’s costing me more money now More

easy to work with. got what i needed when i needed it. very much recommend got what i needed when i needed it. very much recommend More

Great dealership with great prices I worked with Andrew and got my dream car great establishment!!! and got my dream car great establishment!!! More

**BUYER BEWARE** If I could give this place a ZERO I would - 3.9 star review is still too much for this place. The dealer's are only concerned about how many cars they can quickly add to their name on t would - 3.9 star review is still too much for this place. The dealer's are only concerned about how many cars they can quickly add to their name on the board. My son bought his first car from this place (worst experience ever with Brandon) & they lied about servicing the vehicle, they lied about delivering the vehicle. They were friendly while smiling & taking his money, but became rude & disrespectful once being called out on all the lies that they had said they serviced on the vehicle. **I WOULD NOT RECOMMEND ANYONE BUYING A VEHICLE FROM THIS PLACE!** **********UPDATE 02/22/24************ Since I can't respond to the "owner", I'll update my Review.. We bought it for $6000, the 2 back tires were not new nor replaced, the inspection sticker was the same sticker 12/24, which yall just slapped a sticker on it because had that vehicle been to a legit state inspector, it wouldn't have passed, the battery had to be replaced altogether, had to have it towed because you all refused to deliver it although we were told you would, I have receipts for EVERYTHING that you CLAIM yall fixed but didnt do anything at all. I just wish we would've read all the actual factual reviews that said don't buy from 518 Auto Sales! More

Did not help with car only made excuses and lies do not trust him. Unprofessional trust him. Unprofessional More

Ryan was great and helped a lot since looking for a car and informing me about everything he knows about the cars I was interested in. After purchase, he kept me in the loop until my delivery day! Great gu and informing me about everything he knows about the cars I was interested in. After purchase, he kept me in the loop until my delivery day! Great guy and makes you comfortable and informed while deciding what you need. Everyone at 518 Auto was friendly and helpful! More