518 Auto Sales of Norfolk

Great customer service excellent conversation just very outgoing people great environment love the energy help me find the best car with the best rate and low apr outgoing people great environment love the energy help me find the best car with the best rate and low apr More

Deceiving lying salesman,deceitful and irresponsible manager I'm a remote buyer from Michigan, I bought an Audi a4 wagon from 518 two months ago for $4800, $200 less than asking price, and I still haven't put a I'm a remote buyer from Michigan, I bought an Audi a4 wagon from 518 two months ago for $4800, $200 less than asking price, and I still haven't put a single mile on my car because it rolled off the trailer with cut engine wiring harness, 17 engine fault codes, serious rod knock and miss fire in 3 of the 4 cylinders. I was promised that the car has no mechanical issues, and runs in good condition, little did I know I was going to get a car needing engine swap which cost me more than three grand, the car is less than five grand so good job F**king people's life up Brain & Ryan. Tried to sort this out with Brain & Ryan, thinking there was some kind of misunderstanding, no one called me back, and in the end, all I got from Ryan is "but you signed the As-Is paper correct?". NOT EVEN an apology！ Called local legal support to get help and the result is that they are not lying about one thing: There is nothing you can do once you signed As-Is paper, also I was told by the layer that 518 AutoSales is well known in the local legal industry for being a "shady place" Honestly, if the repair bill is not more than $3k, or even if it drove for a few miles, I wouldn't be posting here, not even 1 mile! Yall people are deceitful AF More

Fritz, Travis and I apologize I can’t remember the financing gentleman’s name, were just a godsend! I had made up my mind awhile back on what I wanted to purchase, been turned down multiple times comi financing gentleman’s name, were just a godsend! I had made up my mind awhile back on what I wanted to purchase, been turned down multiple times coming to them made me realize my options and they furthered my options by putting me in something comparable with the option to ride TODAY (I felt like they were more frustrated than I was about me not riding lol) with the guarantee of finding me EXACTLY what I want after establishing my credit rating a little more! 5 stars is not a good enough rating for these guys More

If I could give negative stars, I would. They sold me a lemon title vehicle and when addressed, they dragged me through the mud. This car burns oil at an astounding rate and my catalytic converter is faili lemon title vehicle and when addressed, they dragged me through the mud. This car burns oil at an astounding rate and my catalytic converter is failing, the "warranty" will not cover the mechanical issues you WILL suffer, and their in house diagnosises, which they charge you for, no matter how early you call the issue, will be a cheap remedy to an issue. I called without 14 days of the issue and Mr. Blumenthal was antagonistic. Mr. Blumenthal also happens to be the general manager. Don't bother appealing to Mike Dalton, as he will also find a way to avoid doing right by you. I bought it in June and I've suffered into February. I'll be boycotting the business. I'm not the only one either. Save your money. Go somewhere else. They will not aid you but will waste your time and drag it out as they did me. For anyone who has also suffered this issue, reach out. There is something morally destitute in "catering" to those with limited financial means and sell vehicles knowing that they have big issues. More

Fritz Toussaint was an excellent partner in accomplishing my goals of car ownership. I did not feel any pressure. Highly recommended.Great place to shop. my goals of car ownership. I did not feel any pressure. Highly recommended.Great place to shop. More

This car lot worked with me every step of the way! The people here are great and would recommend highly. Great used car lot with a huge selection. people here are great and would recommend highly. Great used car lot with a huge selection. More

Great customer service! Car was exactly what I needed and they made sure I drive away without any issues! Really appreciate everyone working so hard to ensure a wonderful buying experience they made sure I drive away without any issues! Really appreciate everyone working so hard to ensure a wonderful buying experience More