518 Auto Sales of Norfolk

If you want a great experience without the pressure or hassle that comes with most car buying experiences include, then 518 is definitely your place and Mark Blumenthal is definitely your guy! I found ex hassle that comes with most car buying experiences include, then 518 is definitely your place and Mark Blumenthal is definitely your guy! I found exactly what I was looking for and Mark made the entire experience, quick, easy and enjoyable. I couldn't be happier with my decision to stop by 518 Auto Sales. If they don't have it or can't get it then you probably don't need it!! Go see the crew at 518 Auto Sales. You won't regret it. More

Mark Blumenthal was A plus from start to finish. If you need a vehicle please see him because he is trustworthy and all around AWESOME! need a vehicle please see him because he is trustworthy and all around AWESOME! More

Worst car buying experience I've had Be aware of fraud at this dealership and/or its partner auto shops: This is a bit long winded, but if you want to be informed about a real situation Be aware of fraud at this dealership and/or its partner auto shops: This is a bit long winded, but if you want to be informed about a real situation that occurred with this dealership, then please read. First of all, it takes a good reason for me to write a review on a business, especially a bad one. I purchased a vehicle from this dealership just over a month ago. First experience was not exactly pleasant. I had an appointment, yet the salesman took forever to get to me and the vehicle I was going to test drive had a dead battery. I had to wait until it was charged, then it died again. Needless to say, they were very unprepared for my appointment. Secondly, the engine light was on when I test drove it. They read the code, said it had one for the dead battery (voltage) and one for a cylinder misfire. They wrote it up, agreed to replace battery and spark plugs the next day and I could pick it up after it was completed. I picked it up the next day as planned, they failed to provide paperwork which I asked for. Before I got home, engine light appeared again. I called, they said to bring it back. I brought it back, they said they would take it to get the coil packs replaced, and a full tune up. The vehicle was completed and I picked it up again (this time with a receipt of the work completed). This time, I did not even make it out of the parking lot, engine light came on again. I drove back in, salesman said the service manager had already left, but it should be fine to drive over the weekend and that he would call me back Monday. Monday came and went, no call. I called and spoke to the service manager, where he informed me that not all the spark plugs and coil packs were actually done. I told him that I was told differently, and the receipt said otherwise. Things started to get frustrating and fishy to say the least at this point. I took the vehicle back, for the third time. They had the vehicle for 3 days. I picked it up, engine light was not on. I thanked them and went on my way. The next morning I went out of town (about a 4 hour drive). I noticed that my cruise control light was not working/illuminating. Once I got to my destination, my dad was looking it over, and realized that the engine light was not illuminating when starting it, which all vehicles do. We looked up how to conduct a cluster light test for the lights on the dashboard. I conducted the test in the dark in my garage. When I did, I could see a slight glow, but not a light from the engine light area. I leaned forward and looked down, where I could clearly see the engine light and cruise control light were illuminated behind a black piece of tape. The engine light was still on!!!! They took the glass out and covered the lights with a black piece of tape!! I got a hold of the owner that night, told him my piece of mind. He agreed to allow me to take it to a Jeep dealership to get diagnostics done. Turns out, the whole issue was a recall. There were other things that was not covered under the recall that was contributing to the engine light. Needless to say, after much deliberating, arguing, the owner ended up paying a $1750 bill from Jeep. I never got an answer on who put the tape on, but I can tell you that the dealership new about it. This is absolutely fraud, in which I could've taken them to court. I decided not to, as the owner agreed to pay the bill, however, I do think its important to inform others of what a huge legal issue and fraudulent place this is. More

Mark was awesome and helped me tremendously and got me in a nice truck quickly!! I highly recommend you go see him. Thanks Mark B. a nice truck quickly!! I highly recommend you go see him. Thanks Mark B. More

Mark was very patient and amazing felt like I was talking to someone I’ve known since I was born, I’ll never forget the guy that sold me my first car thank you so much Mark! to someone I’ve known since I was born, I’ll never forget the guy that sold me my first car thank you so much Mark! More