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495 Mazda - Service Center

Lowell, MA

4.7
1,606 Reviews

1,606 Reviews of 495 Mazda - Service Center

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June 10, 2023

I found the service center to be excellent my advisor was very knowledgeable the video from my technician was quite clear as well as very informative. I had an excellent experience with everyone that I had i More

by DONK200871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2023

Easy to work with. Shah, Alex and the team make the transition easy. Would recommend to anyone! More

by JLCaloggero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Ghandchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marangoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Ladd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shah Ghandchi
June 09, 2023

Appointment was exactly as long as I was told ahead of time. In and out on time More

by rtvs21
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Excellent service, the staff very friendly and attentive and the facilities very comfortable and relaxing and little waiting. More

by ing.torres08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Jonathan was a fantastic liaison for the service department—I felt that all of my needs were met and he was available to answer any and all questions knowledgeably. More

by ZEBROWSKIME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Good communication, friendly staff, and easy and convenient appointment booking process. The waiting area is also clean and comfortable. More

by KYLE2K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2023

Jonathan in the service area was very helpful as usual! Thanks for all your assistance! More

by PR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2023

Service team was friendly but not communicative enough. Went days without hearing anything about the status of my repair. List of services on app confusing. Prices high. But I got a loaner for the week More

by the.giordanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023

This was my second oil change and I’m so impressed with the way the mechanic takes you through your vehicle via video! Everyone is so professional and very pleasant to do business with! More

by KATLe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023

Very professional and supportive staff. Gave fair price for vehicles up front without the need to bargain. Service personnel are amazing. Never had an issue persist past one visit, and they More

by Kevin S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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