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495 Mazda - Service Center

Lowell, MA

4.7
1,660 Reviews

1,660 Reviews of 495 Mazda - Service Center

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December 23, 2024

$375 for diagnostic charges, seriously? Mazda being such a great car company and so reliable, I wish this dealership also charged their customers reasonably. Extra hour of diagnostic charge More

by COOLBUSHMAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Natalie or Natasha
December 23, 2024

Everyone was kind, and my service was done pretty much on time. I would go again More

by anzza001
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and cashier
December 21, 2024

Over 2 hours for an oil and filter change and to fix one flat tire…very disappointing and totally unacceptable More

by wjdav43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Deziel
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Emily is very helpful with customer service. The tech video is useful too. Overall good experience today. More

by SANTORINI1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
December 20, 2024

They fixed my issue! Liberty Mazda could not - despite given 2 tries. My new go to dealership is 495 Mazda! More

by earlene.masiello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

Got there on time and left at a reasonable hour. What I really liked is the video the mechanic does on inspection and tell what's need or not its great. Big comfortable area to site in too with coff More

by Yetziel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
December 20, 2024

495 Mazda made the car-buying process painless! Savan was an awesome salesperson, he was so friendly and and accommodating. Domenic also provided a fair value for my vehicle trade-in and gave a gre More

by izplease
Recommend Dealer
Yes
Employees Worked With
Domenic Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savan Choun, David Flowers
December 20, 2024

Still waiting for light replacement plus info also wanted info for paint touch up contacts More

by kmd123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Love the folks at 495 Mazda! They are all extremely helpful, pleasant and truthful about work that is needed versus what can wait to be done. More

by tara.carnright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto, Emily
December 16, 2024

Fast response. Clear and genuine negotiation. Surprise free closing. We traveled far to work with them. More

by South Shore Buyer
Recommend Dealer
Yes
Employees Worked With
Alex Marangoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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