495 Mazda - Service Center

Had an interesting experience here after accidentally choosing it over another Mazda dealer to get warranty work done. The only things keeping me from giving one star is the service advisors Jonathan and choosing it over another Mazda dealer to get warranty work done. The only things keeping me from giving one star is the service advisors Jonathan and Paul. They were very nice, and treated me well. The dealer also fessed up and repaired their damage to my vehicle, but not after having a civil argument. I had to ask for paperwork since I didn't get it and when I picked up my car after a week, one of the rims was scratched down to the metal. This happened when the car was at the dealer, and the head of the service department (Rob I think?) tried to blame me and argued that I did it "intentionally". He also tried to make it seem like I was targeting the technician who did the work to my car, but that's far from the truth as I am very happy with the warranty work done apart from my damaged rim. None of the other three rims had bare metal or heavy scratches and I take care of all of my vehicles religiously. This dealer even showed me pictures of my car that they took themselves before the warranty work was done and you could see the rims were all pristine, which really screwed their attempt to blame me. Rob even tried to beg me to pay $150 for the rim repair, even though I didn't damage my wheel since I had a loaner car for a week! I had to literally threaten leaving multiple one star reviews, filing a claim and/or lawsuit with the Better Business Bureau (BBB), and contacting Mazda's U.S. Headquarters to put a complaint in. Once I got to this point, he finally said they'd repair the wheel free of charge based on "good faith". The only "good faith" in this situation was when I brought my car here before it was damaged. Thankfully this repair was done well and I'm satisfied, but I will not be coming back here. More

My oil change was done quickly and at a great price. I would highly recommend I would highly recommend More

Worked with me to get my exhaust system covered by my auto insurance. Nice to know. auto insurance. Nice to know. More

Extremely professional and personable. Videos of car and information on repairs is well explained. Reasonably priced. Videos of car and information on repairs is well explained. Reasonably priced. More

Very happy with Service, in and out on time, no unnecessary waiting, and great & friendly staff unnecessary waiting, and great & friendly staff More

Good service, fast and friendly. they take a video of your inspection and then show it to you. I really like that. they take a video of your inspection and then show it to you. I really like that. More

Friendly and knowledgeable staff that's accommodating to customers requests and not overtly pushing additionally recommended service customers requests and not overtly pushing additionally recommended service More

No nonsense and straight to the point. Positive experience from beginning to end. Communication was quick and easy. Positive experience from beginning to end. Communication was quick and easy. More

The service was very courteous and the inspection of the car was great. Scheduling for my service was easy and the car was delivered on time. car was great. Scheduling for my service was easy and the car was delivered on time. More

Great service department. Knowledgeable staff and reasonable prices. Would definitely recommend. The service videos are a great addition. Knowledgeable staff and reasonable prices. Would definitely recommend. The service videos are a great addition. More