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495 Mazda - Service Center

Lowell, MA

4.7
1,643 Reviews

1,643 Reviews of 495 Mazda - Service Center

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December 25, 2024

We love this dealership. Bought car from Kristen Murphy 3 years ago. Recently brought it in for routine oil change and recommended service as the dashboard reminder popped More

by Elizabeth C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha service writer &Neeley Cashier
December 25, 2024

Friendly, quality, always a pleasure to work with. Had a great experience as always thanks More

by nmilley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto
December 24, 2024

Very customer oriented. Super courteous, prompt, attention to detail. I don't think I've been anywhere better. More

by Stozl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marangoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2024

$375 for diagnostic charges, seriously? Mazda being such a great car company and so reliable, I wish this dealership also charged their customers reasonably. Extra hour of diagnostic charge More

by COOLBUSHMAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Natalie or Natasha
December 23, 2024

Everyone was kind, and my service was done pretty much on time. I would go again More

by anzza001
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and cashier
December 21, 2024

Over 2 hours for an oil and filter change and to fix one flat tire…very disappointing and totally unacceptable More

by wjdav43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Deziel
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Emily is very helpful with customer service. The tech video is useful too. Overall good experience today. More

by SANTORINI1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
December 20, 2024

They fixed my issue! Liberty Mazda could not - despite given 2 tries. My new go to dealership is 495 Mazda! More

by earlene.masiello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

Got there on time and left at a reasonable hour. What I really liked is the video the mechanic does on inspection and tell what's need or not its great. Big comfortable area to site in too with coff More

by Yetziel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
December 20, 2024

495 Mazda made the car-buying process painless! Savan was an awesome salesperson, he was so friendly and and accommodating. Domenic also provided a fair value for my vehicle trade-in and gave a gre More

by izplease
Recommend Dealer
Yes
Employees Worked With
Domenic Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savan Choun, David Flowers