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495 Mazda - Service Center

Lowell, MA

4.7
1,605 Reviews

1,605 Reviews of 495 Mazda - Service Center

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April 08, 2024

Excellent service. Very informative, and helpful staff. Car was invested thoroughly, and the report was comprehensive. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2024

Jonathan was extremely friendly and pleasant to work with. The service was performed efficiently, and I was provided with a great video inspection, which I always find informative. I usually like to wai More

by dhernandez180
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
April 05, 2024

Efficient, excellent communication and kept me well informed. Went above and beyond to make my car service experience less difficult! More

by rourkel1
Recommend Dealer
Yes
Employees Worked With
Paul
April 05, 2024

Efficient, excellent communication and kept me well informed. Went above and beyond to make my car service experience less difficult! More

by rourkel1
Recommend Dealer
Yes
Employees Worked With
Paul
April 04, 2024

Lost all trust in any of their repair recommendations and as a result will never return. More

by Scweiss8
Recommend Dealer
No
Employees Worked With
N/A
April 03, 2024

Friendly and easy to work with. Everyone was professional and efficient. Thank you for all your help More

by luceyr12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savaan, Chris
April 03, 2024

Paul in the service department is outstanding with customer service. He is friendly, courteous and informative. My car was brought in for an oil change tire rotation, which was done in a timely manner More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2024

Excellent sales and service professionals - very transparent and helpful, I have had nothing but positive experiences with the team at 495 Mazda. More

by davemontion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domenic Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2024

Disappointed > 2hrs for routine service (vehicle has less the 1,500 miles) and state inspection. I had a 8:00am appt. More

by rmb1256
Recommend Dealer
No
Employees Worked With
Paul
April 01, 2024

Excellent customer service that you do not expect from a dealership. Went above and beyond. More

by James
Recommend Dealer
Yes
Employees Worked With
Emily
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