495 Mazda - Service Center

Came to have auto start installed.. the job was done well under expected time by a few hours, loaner was premium quality. Service personnel professional as always. under expected time by a few hours, loaner was premium quality. Service personnel professional as always. More

This was my first time getting my car serviced at a dealership - I bought it used (private party) earlier this year and brought it in for a recall. I had heard a lot of bad things about dealerships, so dealership - I bought it used (private party) earlier this year and brought it in for a recall. I had heard a lot of bad things about dealerships, so I was a bit guarded. If there are dealerships like that, this isn't one of them. I sent in the request for service through their website and they called me the next business day to schedule an appointment. I was in and out in 20 minutes, and they didn't try to sell me a thing. The next time I DO need to buy something, I'll be sure to come back. More

I was surprised that my routine service would take "about an hour", but they completed it as quoted. My only complaint was that, upon arrival, there were two employees walking through the service area withou an hour", but they completed it as quoted. My only complaint was that, upon arrival, there were two employees walking through the service area without masks. During this covid pandemic, I was shocked. I was invited to sit in their newly renovated lounge while I waited for my car, but opted not to because of the risk of exposure by those who chose not to follow protocol. More

Took an hour and a half for an oil change. Several employees, including the man helping me process the oil change, weren’t wearing their masks correctly over their nose. employees, including the man helping me process the oil change, weren’t wearing their masks correctly over their nose. More

Professionally handled from the moment I arrived until the service was complete. I was kept informed of the service progress and the informed of potential issues. the service was complete. I was kept informed of the service progress and the informed of potential issues. More

Experience with the Service Department has been excellent: easy to get appointments, good phone info, friendly service when there, and so far as I can tell quality work and reasonable rates excellent: easy to get appointments, good phone info, friendly service when there, and so far as I can tell quality work and reasonable rates More

Well explained before and in the middle of service. Listed all parts that needs attention in future and that’s very helpful to schedule next time along with financial status. Listed all parts that needs attention in future and that’s very helpful to schedule next time along with financial status. More

I trust 495 Mazda. Everyone in there I talk to is so courteous. The place is always clean as a whistle. Never had a problem there and will continue going to 495 Mazda!!!! courteous. The place is always clean as a whistle. Never had a problem there and will continue going to 495 Mazda!!!! More

Quick, efficient and resolved in timely fashion. No appointment, was received three hours before closing and work order submitted well before service department closed on a Friday appointment, was received three hours before closing and work order submitted well before service department closed on a Friday More