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495 Mazda - Service Center

Lowell, MA

4.7
1,695 Reviews

1,695 Reviews of 495 Mazda - Service Center

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May 09, 2021

Although I had a poor experience buying the car and no follow-up-I had an excellent experience getting it serviced. Thank-you Cesare for your excellent service. More

by PAULINEYB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella
May 09, 2021

Excellent service and the employees are so friendly I definitely recommend this dealer for buying a car or bring your car for doing services in here. More

by SONIA.INT05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella
May 08, 2021

The service dept personnel were very courteous, professional & helpful. Also it was good to see the video they take to see what was checked on my vehicle More

by JMKJ8594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella
May 08, 2021

When I arrived I was greeted immediately. I went in for a simple wiper replacement. I ended up getting my inspection done as well. Everyone made it very easy and effortless! Thank you! More

by Andrinam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella
May 07, 2021

Always excellent service and courteous. Highly recommended!! The amenities in the dealership waiting are nice and new. The dealership also performs state inspections. Good day. More

by dnspecialt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
May 07, 2021

Fast. Excellent and Courteous. No problems with the service department and always informative regards my repairs. Amenities are appreciated and more than welcome while waiting. More

by GEWIEDEMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella, Paul Deziel, Jonathan Terrero
May 05, 2021

Great service! Was given a loaner while repairs were done. Other Mazda dealers would not give a loaner for a small job. Great customer service! More

by ROUSEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella
May 05, 2021

The service department was extremely helpful. My car had a difficult problem to solve. It was hard to determine the source of the noise in my right front wheel. But they came through. And they were extremel More

by ricktracy55
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella, Paul Deziel, Jonathan Terrero
May 05, 2021

I have never had any problems with the service department and I trust them implicitly. They are always courteous and explain all that is needed clearly More

by ROSAAMARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
May 04, 2021

I brought my car in for a recall. Told the service dept. day before I was looking to purchase two new cars and wanted a test drive while I was there. Car war repaired in an hour like stated but was not appr More

by PATRIOTSFN24
Recommend Dealer
No
Employees Worked With
Cesare Singarella
May 04, 2021 -

495 Mazda responded

We appreciate you taking the time to share your experience at 495 Mazda. I am sorry to hear that you had a less than ideal experience with us at 495 Mazda. Please reach out to me at 978 -335 -4434 or mconsoles@495mazda.com, If i can help you in any way. We take all feedback into consideration for training and procedure implementations. We hope to see you again.

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