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495 Mazda - Service Center

Lowell, MA

4.7
1,695 Reviews

1,695 Reviews of 495 Mazda - Service Center

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May 23, 2021

Service was great. They did exactly what I needed done and didn't try to upsell me with unnecessary repairs. Paul is fantastic and I trust him with my car completely. More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
May 22, 2021

Nice service and a great customer service the new video explaining the details when the car gets service is very nice. Great work. Thank you. More

by ERNEST2812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella, Paul Deziel, Jonathan Terrero
May 22, 2021

495 Mazda was excellent as expected given the reviews I had seen from other customers prior to my visit. I went in for a simple service (oil change+) and a concern with my tires/brakes and they ended up fi More

by Jeff L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel, Jonathan Terrero
May 21, 2021

Awesome service dept...Brought my car in a few times and was very pleased...They listen and are very thorough...Got it right each time...I will keep coming back for service in the future. More

by triciag524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella, Paul Deziel, Jonathan Terrero
May 19, 2021

I have been coming to 495 Mazda since before it became 495 Mazda, and I like the refurbished building with nicer waiting area etc., and the staff are all helpful and friendly. More

by drakaragm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella, Paul Deziel, Jonathan Terrero
May 19, 2021

Jonathan and the entire service department is excellent. In this case, they accommodated my schedule, which changed three times. As a bonus, they were extremely friendly to my kid that I brought along. Reas More

by ThrowAwayMazda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
May 15, 2021

I dealt with Service Advisor Jonathon Terrero and he was I dealt with Service Advisor Jonathon Terrero and he was excellent. My vehicle, a Mazda CX-5, had a problem that was difficult to diagnose. Jonatho More

by JIMMYMERRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella, Jonathan Terrero
May 13, 2021

It was a simple oil change and tire rotation. They didn't try to upsell me on anything. All in all a good fast experience. I will be back for regular service. More

by Tiho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
May 11, 2021

Excellent customer service. Fully explained what was being done with my vehicle, gave me a rough estimate for how long it would take. Made sure that my stay was comfortable and enjoyable. More

by michael.baj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
May 10, 2021

Paul is great. Give the man a raise. If not I'll probably have to take my business elsewhere. I will be asking him aboit this next time I get service. More

by downhillbobsledteam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
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