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495 Mazda - Service Center

Lowell, MA

4.7
1,606 Reviews

1,606 Reviews of 495 Mazda - Service Center

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March 21, 2021

Customer Service and Maintenance at 495 is awesome. Scheduling and dealership is excellent in working with customer. As always superior service and efforts from 495. More

by stecfam2@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2021

Great service! Johnathan was very kind and patient in explaining the services I needed for my car. I will continue bringing my car here for any needed service. Thanks so much!! More

by PKCLARKE03
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2021

I had to take my car back 3 times after paying them over $600 to have my cooling system hose replaced and the front cover valve replaced in my mazda6 because they didn't put my hose back on right More

by val.flores978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesare Singarella
Apr 14, 2021 -

495 Mazda responded

I have brought this information to my service manager and will have him look into this. I apologize for this inconvenience, We appreciate your business and will be sure to do better next time. Michael Consoles General Sales Manager 495 MAZDA

March 20, 2021

Awesome service! I was greeted with a smile and informed what was being done to my car. The video they sent to my phone was great. Great experience all the way around. More

by shamrock1864
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella
March 18, 2021

Courteous, well organized, and efficient, from making an appointment to completing the service. Of course, having a good place to wait and reasonable cost helps make having a Mazda even better. Paul and Jo More

by KMOCONNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2021

Friendly and very communicative. The dealership is very nice and the service done on my vehicle was great. The employees remove their masks in the dealership, which made me uncomfortable. More

by QVARGASL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2021

Everyone was courteous professional and service turnaround was quick appreciate that they even adjusted my clock with daylight savings change. Loved the video walkthrough if repairs. More

by erinlord08
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesare Singarella
March 18, 2021

This dealer looks very new. Location is extremely clean. Service was prompt and polite. Work was well done and problems solved. Would highly recommend this locarion More

by pdougas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2021

I find this dealership professional and easy to deal with, both in the sales and service departments. The building itself is clean, modern and inviting and they always have a good inventory of Mazdas More

by ChrisG
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella
March 18, 2021

I had a great experience at the dealership Cesar the manager on the service department make sure that I got a loaner so they can fix the problem and also work on my recall on my car thanks More

by j_alvarez31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesare Singarella
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