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495 Mazda - Service Center

Lowell, MA

4.7
1,606 Reviews

1,606 Reviews of 495 Mazda - Service Center

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April 09, 2021

The nicest most professional employees work in the service department. The quality of the work is outstanding. A pleasure to bring my cx9 in. I have never met such great people in the automotive indu More

by MIKECHRISTIAN54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesare Singarella
April 08, 2021

Excellent initial service. Needed to order a small part. I left a voicemail bout it a week later without response. Called another week later and told part was in. New trainee - did not call? More

by PAULA_CARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2021

Really good job. I would recommend to car owners.Really Really good job. I would recommend to car owners. Really good job. I would recommend to car owners. Really good job. I would recommend to car owners More

by LEDOV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesare Singarella
April 08, 2021

Customer service has always been excellent. Staff are friendly helpful and knowledgeable. Classy vehicle Classy dealership! Comfortable waiting area. Sales staff was not pushy. Service dept kept me inf More

by MARYELLEN.TORTORICI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Myett, Cesare Singarella
April 08, 2021

I don’t have the time I don’t have the time I don’t I don’t have the time I don’t have the time I don’t have the time I don’t have the time I More

by LTCDAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella
April 06, 2021

Jonathan was very friendly, helpful, and professional. He explained what issues were found and described all of the options available to me. I appreciate the low pressure attitude. More

by HYU978
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2021

The service department was a very friendly and helpful group. They were quick and efficient with my car and communicated throughout the process. They were transparent about pricing. More

by ilongacre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2021

The service is prompt, professional and enjoyable. The waiting area is comfortable and well appointed. I was kept informed of the progress of my service and received a video showing the work done on my ve More

by 2020CX-5 owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2021

I wanted a hitch for my bike put on my new CX 30 and Kristen and Jason made it happen and I’m very happy! More

by RANDIPADERNACHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Murphy
Apr 14, 2021 -

495 Mazda responded

Thank you for the great feedback! We appreciate your business!! Any questions please let us know, Enjoy your new CX5 Sincerely, MICHAEL CONSOLES mconsoles@495mazda.com General Sales Manager

March 31, 2021

The service was prompt, professional and exactly as expected. I waited on-site while the service was being conducted and the waiting area was spacious and comfortable. They provided me with a comple More

by Rich V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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