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495 Mazda - Service Center

Lowell, MA

4.7
1,606 Reviews

1,606 Reviews of 495 Mazda - Service Center

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May 04, 2021

I brought my car in for a recall. Told the service dept. day before I was looking to purchase two new cars and wanted a test drive while I was there. Car war repaired in an hour like stated but was not appr More

by PATRIOTSFN24
Recommend Dealer
No
Employees Worked With
Cesare Singarella
May 04, 2021 -

495 Mazda responded

We appreciate you taking the time to share your experience at 495 Mazda. I am sorry to hear that you had a less than ideal experience with us at 495 Mazda. Please reach out to me at 978 -335 -4434 or mconsoles@495mazda.com, If i can help you in any way. We take all feedback into consideration for training and procedure implementations. We hope to see you again.

May 04, 2021

These guys are great. I've worked with Paul and Cesare, and they're both stand up guys. And as far as I can tell, Jonathan is pretty forthright as well, although I've only dealt with him in passing. More

by BRUTTIUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesare Singarella
May 01, 2021

Jonathan was great. He kept me informed as to what was going on with my car. I'm happy to continue having my car serviced at 495 Mazda. More

by RON. N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021

Fantastic service in a nice environment. The team is great , not pushy, honest and knowledgeable. This is the best Mazda dealer north of Boston! I will recommend them around. More

by robpin11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2021

Great service Having to write 25 words kinda makes me not want to answer this the service was great I don't know what else I need to say Having to write 25 words kinda makes me not want to answer this th More

by JGUICHO006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2021

Great service, place was clean. Had to drive from Boston but it was worth it. Everyone there was very friendly. I will definitely be back! More

by Rjakosalem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Blank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Myett
April 27, 2021

Excellent! I like the videos of my car. The lounge area is very nice. Whitney, the dog is adorable. Paul and Cesare are polite, courteous, and they explain everything very clearly. Thank you. More

by PAKRAVAN.ADG
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesare Singarella
April 25, 2021

I purchased my Mazda 3 privately but have been using the Service Department for the past 6 years and could not be happier with the quality, care and professionalism they display each and every time. I've p More

by BALSPIRIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2021

Overall excellent service. Paul and Cesare were very helpful and professional. Would definitely come here in future if there's a need. Thank you again 👍 More

by SOURAV.CETB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesare Singarella
April 23, 2021

Cesare was great! Very efficient and received a comprehensive video of service. Would definitely go back again. The facility is very nice and well-equipped while you wait too! More

by kwitkay2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesare Singarella
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