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495 Mazda - Service Center

Lowell, MA

4.7
1,605 Reviews

1,605 Reviews of 495 Mazda - Service Center

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July 25, 2024

I was really disappointed in my appointment. I never received my video inspection text, when I got into my car there were dirty rubber gloves left in my cup holder, there was no explanation giv More

by REREI325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Rivera
July 22, 2024

Everything went smoothly, they were very quick. The employees were polite and the service was good overall. More

by BSOUP216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Sullivan
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2024

Emily was great with me and stayed in constant contact!!!!!!!!!! Made me feel comfortable and at ease!! More

by edelrossi24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily
July 20, 2024

Waited 2 and a half hours for simple oil change. Got charged well over the estimate. More

by dotanha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Sullivan
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2024

I wasn’t really please that a 20,000 mile checkpoint/oil change took two and half hours to complete. More

by jpizza130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2024

Awesome service and value! My car gets checked so quick and everyone is very nice and friendly! Awesome deal very good location and experience so far! Thank you! More

by nataliyatodor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2024

Reasonable price and rate from the beginning with no need for long negotiations or dealing More

by CHOMINWOO1318
Recommend Dealer
Yes
Employees Worked With
Alex Marangoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2024

Experienced top-notch service once again! This time for an OLF and front-end alignment. The front-end was just a little bit out of specification, but I elected to have it done as recommended. More

by EDICROCE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Deziel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2024

Well stocked and well run dealership. Kristen Murphy was especially helpful and efficient when purchasing new cx-30. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Consoles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Ladd
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2024

The workers were friendly and helpful. The wait was longer than I expected. I also thought that my service included a car wash but it was not provided. More

by tririe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Terrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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