24 Ford of Easton

Normally we are pleased with our service from Baystate Ford, but this time we are very disappointed. First we had the "works" oil change done which included checking the tire pressure and rotating them. Ford, but this time we are very disappointed. First we had the "works" oil change done which included checking the tire pressure and rotating them. According to the truck the tire pressure is 38 and 47 on opposite corners and according to the door tag should be 35. Also, the lug nuts were loose and if we were not doing the brake repair ourselves on the vehicle I would not have noticed this until a wheel had falling off. In addition I had brought it in for a steering issue that happens during highway driving. They stated they could not find any problems with the steering, I even told them that they could take a longer test drive and I would pay the hour diagnostic but thus was not done. More

Small local dealership which prides itself on customer service NOT price & volume. My car price was reasonable BUT the services & amenities were 5 star! Salesman was spectacular- went the extra yard. Prob service NOT price & volume. My car price was reasonable BUT the services & amenities were 5 star! Salesman was spectacular- went the extra yard. Probably the best new car buying experience I have ever had. More

The sales rep was verry accommodating. She did a great job working a fussy buyer. She answered all my questions. She was a pleasure to work with job working a fussy buyer. She answered all my questions. She was a pleasure to work with More

Guys are awesome. Dealt with 4 different people. Everyone is professional. Pricing wasn’t outrageous and I didn’t get that dealership feel. Would recommend ! is professional. Pricing wasn’t outrageous and I didn’t get that dealership feel. Would recommend ! More

Seems every time I come into service, they tell me two more expensive things the car needs. Too expensive on a pension budget. Will try other dealerships when I look for my next car. more expensive things the car needs. Too expensive on a pension budget. Will try other dealerships when I look for my next car. More

They were able to fit in a late appointment at the end of the day. I was running late and they were still able to service my car. the day. I was running late and they were still able to service my car. More

I originally had gone to bring my wife to pick up her car after getting a sticker. I looked around the lot and found a car I really liked. A salesman came out(in the pouring rain) to greet me. We spoke bri after getting a sticker. I looked around the lot and found a car I really liked. A salesman came out(in the pouring rain) to greet me. We spoke briefly and he gave me his card. I called and set up a test drive and purchased the car a few days later. My wife, father in law and my mother have bought vehicles from Baystate in the past. I will be a repeat customer based on my experience. More

Great job I didn’t have to wait a long time they explained everything about the car everyone was very professional and I would recommend your service explained everything about the car everyone was very professional and I would recommend your service More

Extra friendly, they go out of their way for the customer. Extra X Extra time to answer questions. Chuck went over all the ins and outs of my be Edge Super, super dealership.. customer. Extra X Extra time to answer questions. Chuck went over all the ins and outs of my be Edge Super, super dealership.. More

I had an issue with my previous service. Basically I felt I was overcharged for the service provided and was working with Jon Rydings, the service manager. He promised to help resolve my issue but then just I was overcharged for the service provided and was working with Jon Rydings, the service manager. He promised to help resolve my issue but then just stopped communicating. I tried to contact both by phone and email. Very disappointing. The only reason I brought my car in for the recent oil change is to use my remaining points. Now I will no longer service my vehicle at BayState. More