24 Ford of Easton

Experience was very poor, communication and updates were Experience was very poor, communication and updates were somewhat nonexistent with the recall service taking two days…Brandon tried to help but was a Experience was very poor, communication and updates were somewhat nonexistent with the recall service taking two days…Brandon tried to help but was at the mercy of the technician whe didn’t even look at the car the entire first day. When I picked up the vehicle, I had to go get it myself and the car was a mess with the entire contents of the glove box all over the frost t seat which I simply couldn’t believe. So with that said, you can image how I would rate my service experience. Appreciate you asking and sorry the feedback wasn’t better. More

Excellent service and knowledgeable service staff who provided a n estimate of what they were told the problem might be and contacted me once they analyzed the problem with revised problem and price provided a n estimate of what they were told the problem might be and contacted me once they analyzed the problem with revised problem and price More

I’ve been using Baystate Ford for years I’ve always been completely satisfied with the service department and the knowledgeable technicians on hand I have always been pleased with the work that has been don completely satisfied with the service department and the knowledgeable technicians on hand I have always been pleased with the work that has been done for my vehicles and the service department has always kept me in the loop More

Only Place I would bring my car too. Awesome people great job as usual. Work gets done when it's promised and definately on time doesn't get any better than that!!! job as usual. Work gets done when it's promised and definately on time doesn't get any better than that!!! More

Katelyn was absolutely fabulous. One of the best experience I have had recently in purchasing a vehicle. I will recommend Bay State Ford to all my family and friends. experience I have had recently in purchasing a vehicle. I will recommend Bay State Ford to all my family and friends. More

Best customer service. Sales representative Brianna was easy to work with, would definitely recommend everyone to see her! easy to work with, would definitely recommend everyone to see her! More

Everything went well. Service was great. Sam was very helpful and accommodating being that we were hours away from each other. Truck arrived in great condition. helpful and accommodating being that we were hours away from each other. Truck arrived in great condition. More

Very smooth process, did not waste my time. I went in knowing I wanted a certain vehicle and they helped me close a deal that day. Will definitely continue to have my business. knowing I wanted a certain vehicle and they helped me close a deal that day. Will definitely continue to have my business. More

Sent my truck in for the works package I’ll change. The service was great and took only and hour. The crew notified me of a dirty air cleaner and marker light out and that was also taken care of at the sam service was great and took only and hour. The crew notified me of a dirty air cleaner and marker light out and that was also taken care of at the same time. Great work all around and very happy with what was done for my truck. More

Very knowledgeable staff. But more importantly it felt like you were buying a car from a friend, not just a dealership. I will feel very comfortable recommending Baystate Ford to family and friends. like you were buying a car from a friend, not just a dealership. I will feel very comfortable recommending Baystate Ford to family and friends. More